Associate ProAssure Systems Specialist
Stryker
Summary
As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Stryker's Vocera solution. You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker's mission to make healthcare better.
Job description
What you will do:
- Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current
- Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices
- Manage Vocera devices: Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
- Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training
- Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions
- Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer's support organization to resolve technical issues
- Maintain clear documentation on status and resolution of issues using Vocera's chosen case management software
- Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer's guidelines
What you need:
Required:
- Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
- Minimum 2 years clinical or healthcare IT (HIT) experience required
- Must be a US Citizen
Preferred:
- Prior experience supporting clinical end users through rounding and training
- Experience with clinical workflow analysis and design
- Proficient with Microsoft Office Suite
Requirements
- Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience
- Minimum 2 years clinical or healthcare IT (HIT) experience required
- Must be a US Citizen
- Prior experience supporting clinical end users through rounding and training
- Experience with clinical workflow analysis and design
- Proficient with Microsoft Office Suite
Company overview
Stryker is a global leader in medical technology, founded in 1941 by Dr. Homer Stryker and headquartered in Kalamazoo, Michigan. As one of the world's premier medical device companies, Stryker operates across three major business segments: Medical and Surgical Equipment, Orthopaedics and Spine, and Neurotechnology. The company impacts more than 150 million patients annually through its innovative products and services sold in over 75 countries worldwide. With approximately 53,000 employees globally and annual sales of $22.6 billion in 2024, Stryker maintains a strong commitment to research and development, investing $1.5 billion in R&D annually. The company's diverse portfolio includes surgical instruments, orthopedic implants, neurovascular devices, endoscopic systems, and advanced digital healthcare solutions. Stryker is recognized for its Mako robotic-assisted surgery systems and has been consistently ranked as one of Fortune's World's Best Workplaces for eight consecutive years, demonstrating its commitment to corporate culture and employee development.