Associate Project Manager, Payer & Employer Partnerships

About the Role

Reporting to the Head of Payer Strategy, the Associate Project Manager will support Trial Library's payer and employer partnerships and make sure partners have a smooth experience from launch onward. This is a hands-on, client-facing role that requires cross-functional collaboration. You will be the day-to-day point of contact for active health plan and employer partners and keep every partner informed, supported, and engaged.

Your Responsibilities

• Serve as the main day-to-day contact for active health plan and employer partners: keep regular communication going, share updates, and gather feedback.
• Lead implementation and launch of new partnerships, including eligibility file setup, referral pathways, member communication plans, and integration with existing care management or benefits programs.
• Own all partner inquiries and troubleshooting, resolving issues quickly.
• Work cross functionally with the operations, provider partnerships team, and products team leading efforts to ensure all client deliverables are executed on time and with superior quality in mind.
• Deliver timely, accurate reports to partners on Trial Library's performance, including member outreach, engagement, navigation, trial matching, and enrollment outcomes.
• Help the Head of Payer Strategy develop value and ROI reporting that shows the clinical and economic impact of partnerships.
• Prepare and lead partner presentations, from program launch to quarterly business reviews and renewal conversations.
• Oversee all partner-facing materials, including member communications, benefit collateral, co-branded outreach, and performance documentation.
• Track account health and flag chances to expand or renew to the Head of Payer Strategy.
• Help build scalable processes for partner onboarding, reporting, and account management.
• Make sure partner communications and data handling follow HIPAA and contract requirements.
• Stay current on Trial Library's product offering and value for health plans, employers, and their members.

Your Requirements

• 3–5 years of experience in health plan operations, employer benefits, care management, healthcare account management, or customer success.
• Experience with payer or employer reporting needs, such as engagement and utilization metrics, outcomes, and value or ROI reporting.
• Familiarity with health plan operations, employer-sponsored benefits, or population health programs.
• Working knowledge of HIPAA and handling protected health information (PHI).
• Strong organizational and project management skills, with the ability to manage multiple partners at once.
• Excellent written and verbal communication skills, with a high level of professionalism with internal and external stakeholders.
• An analytical approach, comfortable using data to drive action and tell a clear story.
• A bias toward action, stepping in before issues arise.
• Able to work autonomously.
• Adaptable and comfortable working in a fast-paced, early-stage startup.

Nice to Have

• Experience in healthcare technology, digital health, or a high-growth startup.
• Familiarity with oncology, clinical trials, precision medicine, or patient navigation.
• Experience supporting value-based care programs or payer partnerships.
• Experience with CRM and reporting tools (e.g., Salesforce, HubSpot, Tableau, Looker).