Associate Service / Repair Technician
Globus Medical
Summary
The Associate Service Depot / Repair Technician supports the inspection, troubleshooting, repair, refurbishment, and maintenance of surgical equipment, powered medical devices, and associated equipment supporting In-house operations and customer use. This role operates within the Memphis-based Global Distribution Hub, ensuring compliance with company quality standards, FDA regulations, and ISO requirements.
Job description
Position Summary
The Associate Service Depot / Repair Technician supports the inspection, troubleshooting, repair, refurbishment, and maintenance of surgical equipment, powered medical devices, and associated equipment supporting In-house operations and customer use. This role operates within the Memphis-based Global Distribution Hub, ensuring compliance with company quality standards, FDA regulations, and ISO requirements.
Essential Functions
- Troubleshoot, diagnose, and repair electronic medical devices, consoles, and powered surgical equipment
- Perform component-level repair, replacement, soldering, wiring, and bench testing activities
- Inspect returned devices for electrical, mechanical, and functional failures
- Execute functional verification and quality testing following repair activities
- Support returned material authorization (RMA) processing including receiving, diagnosis, documentation, and repair tracking
- Maintain accurate repair records, failure analysis documentation, and inventory transactions within ERP or tracking systems
- Assist with depot-level refurbishment and rework activities for field-returned devices
- Support technical troubleshooting requests from field service and operations teams
- Perform firmware/software loading, configuration, and validation when required
- Follow FDA, ISO 13485, ESD, and internal quality system requirements
- Maintain clean, organized, and compliant repair workstations and technical areas
Qualifications
- Associate or bachelor's degree in electrical engineering preferred
- Minimum of 2 years of experience in a technical role with a robotics background preferred
- GMP and ISO knowledge required
- Personal computer proficiency with MS Office is required
- Must have strong technical aptitude, attention to detail, and the ability to function in a fast-paced operations and repair environment supporting field inventory, loaner systems, and depot repair activities
- Must be able to make solid decisions that effectively support the business and company policies
- Experience with troubleshooting, loading and testing computers a plus
- Services experience (e.g., Clinical Services/Biomed, Radiology) and understand healthcare capital equipment
- Knowledge of quality and/or reliability engineering is a plus
Travel and/or Physical Requirements
- Required to sit; climb or balance; and stoop, kneel, crouch or crawl
- Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds
- Required to possess specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus
Requirements
- Associate or bachelor's degree in electrical engineering preferred
- Minimum of 2 years of experience in a technical role
- Robotics background preferred
- GMP and ISO knowledge required
- Personal computer proficiency with MS Office is required
- Strong technical aptitude
- Attention to detail
- Ability to function in a fast-paced operations and repair environment
- Ability to make solid decisions supporting business and company policies
- Experience with troubleshooting, loading and testing computers a plus
- Services experience (e.g., Clinical Services/Biomed, Radiology) and understanding of healthcare capital equipment
- Knowledge of quality and/or reliability engineering is a plus
Company overview
Globus Medical, Inc. is a leading publicly traded orthopedic medical device company headquartered in Audubon, Pennsylvania, founded in 2003. The company specializes in the design, development, and commercialization of innovative musculoskeletal solutions that enable surgeons to promote healing in patients with musculoskeletal disorders. Globus Medical has established itself as the fastest growing company in the history of orthopedics through its single-minded focus on advancing surgical technologies. The company's comprehensive product portfolio includes spinal implants, trauma solutions, artificial joints, and the revolutionary ExcelsiusGPS surgical robotic system for spine surgery. Their robotic navigation technology provides sub-millimeter accuracy for transpedicular drilling and screw placement procedures. Globus Medical also offers advanced surgical planning software and registry solutions like SpineTRACK and OrthoTRACK for comprehensive treatment outcomes data collection. The company's mission is to utilize superior engineering and technology to achieve pain-free, active lives for all patients, driving significant technological advancements across a complete suite of orthopedic products.