Associate Specialist, TCS, NA

Job Summary

In this role the job holder will support key development accounts and other customers as required. It provides technical assistance relating to West's products, processes and services portfolio and assists in identifying and closing sales opportunities. This role also coordinates and administers assigned task and small projects in applicable technical areas and is the technical interface between the customer and West's functions.

Essential Duties and Responsibilities

• Lead West customers (may include some Key/Global or strategic accounts) in technical matters relating to drug-closure compatibility, packaging recommendations, component processing, functionality, product/packaging development, extractable/leachables and other test requirements, complementary systems such as devices and safety administration systems.
• Take a proactive role as technical interface between the customer and West's functions: be an active part of the market segmented sales teams, support development of commercial strategies for products/services and customers, implement West's product and technical commercial strategy for the day-to-day customer relationship, represent the Voice of Customer to the West organization.
• Update the cross functional teams on technical issues/projects within customers: interface with customers and account managers to obtain background information and customer's technical requirements on projects, advise on the status of and drive technical aspects of internal and external customer linked projects.
• Promote, present and actively participate in growing West business: prepare technical presentations and training materials, educate customers on product applications, share industry insights with customers, provide blogs and other support to reinforce industry thought leadership, attend and participate in tradeshows, conferences and seminars with presentations to customers/industry as needed.
• Act as a liaison between customers, Sales and West Analytical Laboratories.
• Build expertise in key market knowledge areas over and above the internal trainings.
• Provide specific technical training to West employees as assigned.
• Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness.

Education

• Bachelor's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering) or equivalent experience required
• Master's Degree in a technical field (Chemistry/Biology/Pharmacy/Engineering) preferred

Work Experience

Experience in technical support, analytical laboratory, research and development, or engineering role preferred.

Preferred Knowledge, Skills and Abilities

• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills; able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
• Ability to identify internal and external client needs and make appropriate recommendations
• Possess the fluidity to balance multiple priorities
• Ability to work in a virtual environment in a global organization
• Excellent English language skills (written/oral)
• Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description
• Able to comply with the company's safety and quality policies at all times

Travel Requirements

5%: Up to 13 business days per year.

Additional Requirements

• Must be able to communicate effectively, speak in front of groups, express and exchange ideas and understand direction
• Maintain the ability to work well with others in a variety of situations
• Able to multi-task, work under time constraints, problem solve, and prioritize
• Able to learn and apply new information or new skills