Associate/Sr. Associate/Manager - Creative Accounts

Who We Are

We are transforming Thread Collective, Lilly's in-house creative agency, to set a new standard for creative and operational excellence. As a Creative Account Manager, you are a vital partner at the heart of our daily operations, ensuring projects move forward with precision, supporting client requests, and collaborating seamlessly with creative team members. You play a pivotal role in guiding projects from concept to completion, making sure every idea is executed with clarity, collaboration, and care. You support a diverse range of brand initiatives, managing timelines, resources, and deliverables across digital, print, and omnichannel campaigns.

What We Are Looking For

• Demonstrate a growth mindset and eagerness to learn new systems, processes, and business models.
• Manage assigned creative projects day to day, moving each through every development step on time and in line with the brief.
• Serve as the primary point of contact for in-progress creative projects, developing and maintaining project timelines, tracking deliverables, and ensuring all work is completed on schedule.
• Run project kickoffs and lead creative team stand-ups, shaping briefs into structured plans for creative teams and ensuring alignment from kickoff through iterative revisions and final delivery.
• Monitor project progress, proactively identify risks, and implement solutions to keep projects moving forward.
• Own internal creative and marketer review rounds for managed assets ahead of MLRO, bringing together the correct people at the correct time, and ensuring feedback is delivered, understood, and actioned on in accordance with all original creative direction.
• Partner closely with the Associate Director, Strategic Account and Project Manager and operations partners on day-to-day work, raising changes to scope, priority, or timing early and supporting strong brand relationships.
• Keep brand partners informed on in-progress creative work and gather feedback throughout development.
• Deliver weekly, monthly, and quarterly reports on project status, account growth, and key milestones.
• Partner closely with creative, strategy, and production teams to deliver high-impact, compliant marketing solutions.
• Assign tasks based on team capacity and project track, flag conflicts early to the SAPM and Operations, and foster open dialogue to ensure creative teams are supported and empowered.
• Keep project status accurate so key decisions, next steps, and deliverables are visible without separate reporting.
• Contribute to the continuous improvement of creative workflows and team operations, removing obstacles for creative partners and documenting process and pain points at each step.
• Hand off review-ready work to the review team and support post-MLRO updates as needed.

Basic Qualifications

• Bachelor's degree in marketing, communications, advertising, journalism, business administration, or a related field.
• 5+ years of experience in account management, project management, or creative operations within a creative agency, in-house team, or multi-brand portfolio organization.
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role.

Preferred Qualifications

• Experience supporting or managing creative projects and integrated marketing initiatives across multiple channels and audiences.
• Demonstrated familiarity with Medical, Legal, and Regulatory (MLR) workflows, with an ability to guide teams to align strategies and execution with compliance standards.
• Hands-on proficiency in Workfront or similar project management systems, including board and workflow setup.
• Familiarity with Veeva Vault PromoMats (VVPM) or similar review and approval systems.
• Exceptional communication and organizational skills, with the ability to drive alignment and inspire collaboration across teams.
• Experience working within highly regulated or compliance-heavy environments such as healthcare, finance, government, or media, with a strong understanding of process rigor, documentation, and cross-functional review.
• Demonstrated success supporting teams that deliver marketing initiatives for multiple brands, projects, or stakeholders across diverse channels.
• Collaborative working style with a focus on driving results and fostering a positive, team-oriented environment.
• Proven ability to manage key accounts or complex, multi-channel creative projects.
• Effective capacity management skills at both individual and small team levels, including assigning work based on team capacity.
• Ability to identify and address process or technology challenges, implementing solutions through project planning and milestone management.
• Solid understanding of creative development, digital marketing, brand strategy, and omnichannel execution.
• Project Management Professional (PMP), Certified ScrumMaster (CSM), or equivalent certification preferred.
• Comfortable receiving and implementing feedback from peers, partners, and stakeholders to align with shared goals and elevate outcomes.

Other

Position based in Indianapolis. Relocation package provided. Travel up to 15% is expected.