Associate Systems Administrator
Savannah River National Laboratory
Summary
Savannah River National Laboratory is seeking an Associate Systems Administrator to serve as a technical field support engineer. The selected candidate will serve as the first point of contact for organizational users concerning computer system issues, resolving technical issues for users in maintaining computer infrastructure and providing software assistance. Support will be provided on-site via deskside assistance.
Job description
Responsibilities
- Working knowledge of Windows operating systems (desktop and server).
- Working knowledge of Office 365 products and other standard business software.
- Identifies, investigates, and resolves organizational users' problems with computer software and hardware.
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, network connectivity, printing, authentication, and other issues.
- Understanding of Microsoft Entra ID Directory Management, especially Users/Groups and Authentication.
- Responsible for deploying new PC's and re-imaging installed computers and laptops.
- Responsible for assisting with VTC conference room hardware, software, configuration, and usage.
- Responsible for installing computer accessories and AV equipment.
- Ability to research problems to aid with troubleshooting user's deskside errors.
Qualifications
Minimum Qualifications: Bachelor's Degree and 0-3 years of relevant experience OR an associate's degree with 4 years of relevant experience. 8 years of relevant experience will also be considered in lieu of a degree.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborate with other staff to research and resolve problems.
- Demonstrate confidence, teamwork, promote collaboration, and communicate well with senior management, end users, and other customers.
- May be required to arrange service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Ability to communicate with all levels of personnel up to and including senior executives.
- Basic knowledge of networking technology, system administration including servers and workstations.
- For ability to obtain and maintain a security clearance, US Citizenship is Legally Required.
Preferred Qualifications
- Experience with Mobile Device Management particularly Intune.
- Experience with Desktop Deployment Automation.
- Experience with scripting technologies (i.e., PowerShell).
Requirements
- Bachelor's Degree and 0-3 years of relevant experience OR an associate's degree with 4 years of relevant experience
- 8 years of relevant experience will also be considered in lieu of a degree
- Working knowledge of Windows operating systems (desktop and server)
- Working knowledge of Office 365 products and other standard business software
- Understanding of Microsoft Entra ID Directory Management, especially Users/Groups and Authentication
- Basic knowledge of networking technology, system administration including servers and workstations
- Ability to obtain and maintain a security clearance; US Citizenship is Legally Required
- Experience with Mobile Device Management particularly Intune (preferred)
- Experience with Desktop Deployment Automation (preferred)
- Experience with scripting technologies (i.e., PowerShell) (preferred)
Benefits
- Medical, Dental & Vision
- HSA options
- Short- & Long-Term Disability
- Life Insurance
- AD&D Insurance
- Savings & Investment Plan
- Paid Time Off
- Employee Assistance Plan
- Relocation package
Company overview
Savannah River National Laboratory (SRNL) is a premier U.S. Department of Energy national laboratory specializing in applied research and development for environmental management, national security, and energy resilience. Established in 1951 during the Cold War era, SRNL operates as a multi-program federally funded R&D center managed by Battelle Savannah River Alliance. With over 1,400 dedicated professionals including scientists, engineers, and technical staff, the laboratory focuses on three core mission areas: environmental stewardship, national security, and energy security. SRNL's expertise spans nuclear materials management, environmental remediation, cybersecurity, and advanced manufacturing technologies. As one of 17 DOE national laboratories, it plays a critical role in maintaining America's nuclear deterrent, reducing global nuclear threats, and developing innovative solutions for environmental cleanup. The laboratory operates specialized facilities including radiologically controlled laboratories, ultra-low-level counting facilities, and the only radiological crime investigation laboratory in the United States, making it a vital asset for national security and scientific advancement.