Asst VP, Cardiovascular Service Line, VMG Administration

Position Summary

This position will bring together all aspects of the services that relate to the cardiac patient throughout the continuum of care within Valley Health System. In this administrative role the individual will develop strategies that are implemented through policies and procedures, setting vision, all in collaboration with the operators of the organization. This position will require knowledge and experience in the area of CV services but most importantly will require the ability to navigate in a matrix reporting environment through stellar communication and leadership. It will also require the ability to integrate and coordinate service within the ambulatory and inpatient entities.

The AVP will serve as the administrative dyad partner to the Cardiovascular Service Line Chair; lead system-wide strategy, growth, and integration across cardiovascular programs; drive market expansion, access, and patient experience; oversee financial, operational, and workforce performance; and advance innovation, digital health, research, and education. Success of this role will ultimately be defined the ability to grow and strengthen the CV Service line throughout Valley Health System. This position will also take a lead role in liaison with the Cleveland Clinic on Quality Management and with Mount Sinai in partnering on patients needing quaternary care, and will coordinate with the VHS Director of Research to ensure a coordinated approach to CV studies and protocols within the VHS. The AVP, Cardiovascular Service line will be a contributing member of the Cardiovascular Council

Education

Bachelor’s degree as well as Master’s degree in health or hospital administration/business administration

Experience

Minimum 5-7 years of progressive leadership experience in a complex healthcare environment, including service line, hospital, or large multispecialty practice leadership.

Special Skills/Qualifications

• Experience working with value-based care models, care transformation, and strategic growth.
• Demonstrated experience in achieving financial and operational results.
• Demonstrated experience and proficiency with Continuous Process Improvement methodology.
• Membership and certification in a national physician practice management association is encouraged.
• Strong communication, interaction, customer service, and organization skills required.
• Proven critical thinking, problem-resolution, decision-making skills, computer literacy in a windows-based environment, working knowledge of standard office equipment.
• Knowledge of word-processing and database management applications.

Behavioral Qualifications

• Outstanding interpersonal, service excellence and customer service skills.
• Strong communication and presentation skills to present information to all customers and/or groups.
• Ability to convey information clearly and concisely, both verbal and written.
• Ability to create, maintain, and support a high functioning team; establish and foster cooperative working relationships with staff and management; and function effectively as part of that team.
• Strong orientation towards the provisions of high quality, cost effective, and comprehensive medical care.
• Ability to foster an environment that allows for staff development and the emergence of future leaders ensuring a seamless channel for succession planning.
• Demonstrates behavior that is courteous, caring, respectful, and compassionate.
• Demonstrates ability to listen and respond in a non-judgmental manner, with clear expectations.
• Demonstrates behavior that is consistent with the Valley Physician Services' Leadership Standards and Values, as well as the Valley Physician Service's Mission and Vision Statements.
• Ability to always represent the organization positively.
• Ability to respect confidentiality of private healthcare, financial, and other company information always.
• Ability to honor commitments to the job and members of the team.
• Ability to speak constructively about co-workers and the organization.
• Ability to assume responsibility and accountability for job duties and organizational responsibilities.
• Ability to support company-wide efforts to improve and maintain a high level of patient/customer satisfaction as evidenced by (but not limited to) customer/patient satisfaction survey scores and other organizational and System's targets.