Audio Visual Technician

Job Summary

The Audio Visual Technician is a core member of the on-site AV team at the Gleacher Center, providing technical support for Chicago Booth faculty, staff, students, and guests as well as Executive Education and Conference Center clients. The Technician sets up, monitors, and troubleshoots classroom and event technology for Booth programs held downtown, such as Evening MBA, Weekend MBA, and other Gleacher-based programs, and provides AV support for Executive Education programs and Conference Center events. Because Gleacher is an off-campus site, the Technician serves as the primary on-site AV resource and must be able to work independently while coordinating with the Gleacher AV Team Lead and Hyde Park colleagues. The Technician works every Saturday to support classes and events.

Responsibilities

• Provides on-site AV support for classes and events at the Gleacher Center, including every Saturday as part of the regular schedule and additional evenings or weekends as the calendar requires.
• Performs pre-class and pre-event room checks and setups, and monitors active sessions to confirm audio, video, display, camera, and microphone systems are functioning.
• Supports classroom and meeting-room AV systems built on Crestron or similar control platforms, including multi-source, multi-display configurations, DSP-based audio, and networked (AV-over-IP) signal distribution.
• Supports hybrid and remote participation technology, including ceiling and lectern microphones, PTZ and tracking cameras, in-room conferencing (Zoom and Microsoft Teams), and lecture capture and recording.
• Provides AV support for Executive Education programs and Conference Center clients, including meeting setup, presentation support, audio reinforcement, and breakdown, with a client-focused, hospitality-minded approach.
• Supports wireless presentation and content-sharing tools, such as AirPlay, Miracast, and wireless presentation platforms, alongside wired inputs for faculty, staff, corporate presenters, and external clients.
• Troubleshoots AV, control, and network-connected device issues in real time; applies temporary workarounds to minimize disruption; and documents root causes and permanent fixes.
• Uses remote monitoring and management tools, where available, to identify and address room and device issues proactively, and log all requests and incidents in the department's ticketing system.
• Escalates unresolved or recurring issues to the Gleacher AV Team Lead, and coordinates with Hyde Park AV staff on maintenance, firmware and software updates, and system testing.
• Assists with and as assigned, leads Booth live events, including load-in, rehearsals, operation, and load-out, with audio mixing, projection and LED displays, cameras, and streaming or recording as needed.
• Provide brief instruction and guidance to faculty, staff, corporate presenters, and event clients on the use of room technology.
• Contributes to AV documentation, room inventories, and equipment tracking, and help maintain consistent coverage during peak periods and colleague absences.
• Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision.
• Provides projection services and presentation support for academic and public events within standard operating procedures.
• Performs other related work as needed.

Minimum Qualifications

Education: Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Preferred Qualifications

• Bachelor's degree in a related technical field.
• Background with live-event production, hotel AV, conference-center AV, or higher-education AV support.
• Avixa CTS certification, or willingness to obtain it within the first year.
• Hands-on experience supporting classroom or conference-room AV systems, including displays and projectors, document cameras, microphones, and video conferencing.
• Working knowledge of Windows 11 and macOS, and of supporting mobile devices (iOS/iPadOS and Android) in a presentation setting.
• Read and follow AV signal-flow diagrams, room schematics, and system documentation.
• Working knowledge of networking fundamentals (Ethernet, DHCP/IP addressing, Wi-Fi) as they apply to networked AV devices.
• Familiarity with web conferencing and collaboration platforms such as Zoom and Microsoft Teams, including hybrid/remote participation workflows.
• Understanding of Crestron programming or control systems, Q-SYS, Biamp, or other DSP platforms, and AV-over-IP technologies, such as Dante, NVX, or SDVoE.
• Familiar with lecture capture and video platforms, such as Panopto, and with live streaming or production tools, such as OBS, vMix, or ATEM.
• Experience with ITSM/ticketing systems and cloud-based device monitoring.
• Knowledge of audio mixing, camera operation, and basic video production.

Preferred Competencies

• Strong troubleshooting skills with a proven ability to resolve technical problems quickly and calmly under time pressure.
• Excellent written and verbal communication skills; professional, tactful, service-oriented, and respectful of confidentiality.
• Initiative and learn new systems independently.
• Work well as part of a team.
• Comfort working independently at an off-campus site and interacting directly with external clients.