Automation Service Engineering Associate I/II, Oncology
BillionToOne
Summary
We are looking for Automation Service Engineering Associates I/II to join our growing Service Engineering team in support of clinical patient testing in one of our CLIA labs. The Automation Service Engineering Associate I/II will be responsible for delivering primary service response to laboratory operations at the Billion To One - Menlo Park (Oncology) location. The selected candidate will be part of a team responsible for troubleshooting, repair, and maintenance of laboratory equipment. The ideal candidate for this position is skilled in providing excellent customer service, troubleshooting errors with laboratory automation equipment, and maintaining detailed records of issues and resolutions. The role is an onsite position.
Job description
Shift Hours: Tuesday-Saturday or Sunday-Thursday, 2:30pm-11pm (+30% PM Shift Differential)
Responsibilities
- Work in a team responsible for service, support, and troubleshooting of automated processes and instrumentation
- Execute or coordinate routine maintenance of laboratory equipment
- Perform Installation, Operational, and Performance Qualification on equipment
- Troubleshoot and triage equipment issues and involve vendors as required
- Draft documentation related to equipment operation and maintenance as needed
- Suggest process improvements and design a plan to execute them
- Maintain organized equipment parts inventory and comprehensive equipment records
- Execute special projects as assigned
Qualifications
- BS degree in a scientific discipline
- Associate II: 1+ years of experience servicing Liquid Handlers, or 2+ years experience in a technical service role
- Familiarity with the basics of a coding language and flow control logic
- Understanding of clinical laboratory assays and their applications
- Ability to identify, analyze and solve problems with minimal direction
- Strong willingness to learn in a complex laboratory environment
- Strong attention to detail and accuracy
- Excellent documentation skills with working knowledge of Good Document Practices (GDP)
- Strong communication skills (verbal and written)
Nice-to-Haves
- Experience with troubleshooting liquid handler scripts is desirable
- Programming and coding experience
- Experience working in a CLIA regulated environment
- Experience developing training programs and performing knowledge transfer
- Ability to effectively work in a team environment and build strong working relationships
- High degree of initiative and self-motivation
Requirements
- BS degree in a scientific discipline
- Associate II: 1+ years of experience servicing Liquid Handlers, or 2+ years experience in a technical service role
- Familiarity with the basics of a coding language and flow control logic
- Understanding of clinical laboratory assays and their applications
- Ability to identify, analyze and solve problems with minimal direction
- Strong willingness to learn in a complex laboratory environment
- Strong attention to detail and accuracy
- Excellent documentation skills with working knowledge of Good Document Practices (GDP)
- Strong communication skills (verbal and written)
Benefits
- Medical, Dental & Vision
- Family Bonding Leave
- Fertility Benefits
- 401(k) Matching
- Paid Time Off
- On-site Lunches
- Gym Access
- EV Charging
- Equity Options
- Corporate Bonus Program
Company overview
BillionToOne is a precision diagnostics company headquartered in Menlo Park, California, founded in 2016 with a mission to make molecular diagnostics more accurate, efficient, and accessible. The company has developed a proprietary Quantitative Counting Templates (QCT) molecular counting platform that can accurately count DNA molecules at the single-molecule level, enabling unprecedented sensitivity in disease detection. BillionToOne operates as a publicly traded company on NASDAQ under the symbol BLLN, having completed a successful IPO in 2025. The company's diagnostic platforms include UNITY Complete for non-invasive prenatal testing, which assesses fetal risk for recessive conditions and aneuploidies from a single maternal blood sample, and Northstar oncology products for cancer therapy selection and treatment response monitoring. With over 500 employees and multiple CLIA/CAP accredited laboratories, BillionToOne represents a significant advancement in quantitative molecular diagnostics, combining breakthrough science with scalable commercial operations to transform healthcare delivery.