Aviation Crew Support
TransMedics, Inc.
Summary
The Crew Support department plays a vital role in the 24/7 Transplant Logistics Command Center located in Andover, MA. Leveraging deep knowledge of aviation operations and internal processes, this team ensures smooth and efficient logistical coordination for all flight crew members. Responsibilities include arranging essential travel accommodations such as hotel bookings, ground transportation, and flight itineraries, with a strong focus on fatigue mitigation and operational efficiency.
Job description
By managing these logistics seamlessly, Crew Support contributes directly to the well-being and readiness of flight crews, supporting high performance during time-sensitive, life-saving missions.
This is a dynamic position that requires flexibility, attention to detail, and a strong sense of commitment. Crew Support works approximately 15 twelve-hour shifts per month on a rotating schedule: 4 days on, 3 days off, followed by 3 days on, 4 days off — including nights, weekends, and holidays.
Essential Functions Include But Are Not Limited To:
- Book and confirm commercial airline tickets, hotel reservations, and rental car reservations for crew members.
- Serve as primary point of contact for crew inquiries, providing timely and effective support and resolution.
- Provide on-call assistance to crew members during rotations, addressing requests and ensuring operational continuity.
- Manage crew scheduling tasks such as tracking duty status, call-outs, and on/off duty times.
- Maintain accurate records of reservations, crew details, and airline ticket credits for future use.
- Assist schedulers with coordination of aircraft accommodations (e.g., hangar space, late arrivals).
- Ensure adherence to all company policies, safety protocols, and regulatory requirements, including full understanding of Part 91/135 operations.
- Participate in special projects and complete additional tasks as assigned by department leadership.
- Support general operational needs across departments, contributing to TransMedics' mission and team efficiency.
Background and Qualifications:
- Prior experience in aviation, crew management, or customer service required.
- Strong personal and work ethics along with a high level of integrity.
- Working knowledge of FAA regulations related to Part 91/135 operations.
- Strong interpersonal, organizational, and leadership skills.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.
- Must be self-motivated, detail-oriented, and capable of working both independently and as part of a team.
- Strong decision-making and problem-solving abilities.
- Excellent verbal and written communication skills delivered with professionalism.
- Proficient in basic math calculations, including decimals, time conversions, as well as a 24-hour clock format, and UTC.
Technical Skills:
- Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint), SharePoint, and internet navigation.
- Proficiency in using industry-specific software and tools with the aptitude to learn new software.
- Familiarity with travel management systems such as AmTrav or similar platforms.
Education:
- High school diploma required; Associate's degree preferred.
- Prior experience in Part 135 operations or aviation industry required.
Requirements
- Prior experience in aviation, crew management, or customer service required
- Working knowledge of FAA regulations related to Part 91/135 operations
- Strong interpersonal, organizational, and leadership skills
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines
- Self-motivated, detail-oriented, and capable of working independently and as part of a team
- Strong decision-making and problem-solving abilities
- Excellent verbal and written communication skills
- Proficient in basic math calculations, including decimals, time conversions, 24-hour clock format, and UTC
- Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint), SharePoint, and internet navigation
- Proficiency in using industry-specific software and tools with aptitude to learn new software
- Familiarity with travel management systems such as AmTrav or similar platforms
- High school diploma required
- Associate's degree preferred
- Prior experience in Part 135 operations or aviation industry required
Benefits
- Medical, Dental & Vision
- Health Reimbursement Account
- Healthcare FSA
- Dependent Care FSA
- Short & Long Term Disability
- 401(k) Plan
- Pet Insurance
- Employee Stock Purchase Plan
Company overview
TransMedics, Inc. is a commercial-stage medical technology company revolutionizing organ transplant therapy for patients worldwide. Founded in 1998 and headquartered in Andover, Massachusetts, the company has developed the innovative Organ Care System (OCS™) technology platform that transforms organ preservation from static cold storage to dynamic perfusion systems. The OCS is the only FDA-approved technology for lung, heart, and liver transplant indications in the United States, enabling the optimization and assessment of donor organs outside the human body. This groundbreaking technology replicates near-physiologic conditions where the lung breathes, the heart beats, and the liver produces bile while being transported. TransMedics operates the National OCS Program (NOP), featuring a nationwide team of clinical experts, 24/7 logistics support, and a dedicated air and ground transport network. The company's mission focuses on increasing access to viable donor organs for transplant patients, addressing the critical shortage of transplantable organs. With over 25 years of commitment to innovation, TransMedics has established itself as a leader in advancing the field of organ transplantation through its comprehensive technology platform and clinical expertise.