Bachelor Level Clinical Coordinator Contact Center Part Time (Thurs 7p-7a and every other weekend 11a-7p)
Pine Rest Christian Mental Health Services
Summary
As a Bachelor's Level Clinical Coordinator at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. Bachelor's level Clinical Coordinators are responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence. Performs duties including but not limited to assessing patient needs and referring for determination of appropriate level of care, handling insurance information, gathering relevant information for clinicians, maintaining patient information, discharge planning and coordination of aftercare.
Job description
Principal Duties and Responsibilities:
- Ability to work collaboratively with other community agencies on behalf of clients and/or the organization.
- Professionally and calmly handles crisis calls, responding appropriately to the acuity and needs of internal and external customers.
- Helps to coordinate work flow and participates effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
- Establishes therapeutic relationships with assigned patients/clients including engaging, deescalating, screening, and managing crises.
- Serves as a liaison between community resources, payers, family, patient/client, and hospital- or clinic-based providers of care.
- Responsible to document and report all necessary information according to established policies and procedures when applicable.
Requirements
- Bachelor's degree in Social Work, Psychology or related field required.
- A minimum of one year of related work experience preferred.
Benefits
- Medical, Dental & Vision
- Life Insurance
- 403(b) Retirement Match
- Generous PTO
- Tuition Assistance
- Loan Forgiveness
- Employee Assistance Program
- Davenport University Tuition Discount
Company overview
Pine Rest Christian Mental Health Services is a leading nonprofit behavioral health provider founded in 1910 in Grand Rapids, Michigan. As the second largest non-profit behavioral health provider in the United States, Pine Rest offers a comprehensive continuum of mental health services across Michigan. The organization provides psychiatric urgent care, inpatient and partial hospitalization programs, residential treatment, outpatient counseling, teletherapy services, addiction treatment and recovery programs, extensive child and adolescent services, senior care programs, and specialized assessment clinics. Guided by Christian values and professional excellence, Pine Rest serves people of all cultures, religions, and backgrounds while maintaining its faith-based heritage. The organization operates multiple clinics across Michigan including locations in Grand Rapids, Kalamazoo, Holland, Traverse City, and other communities, providing 24/7 crisis support and evidence-based treatments for mental health conditions. Accredited by The Joint Commission and CARF International, Pine Rest combines clinical expertise with compassionate care to address the full spectrum of behavioral health needs.