Backup Care Facilitator
Cariloop
Summary
Cariloop is seeking a compassionate, highly organized, and experienced Backup Care Facilitator who will specialize in Backup Care Solutions, supporting members with urgent or short-term caregiving needs. In this dynamic and fast-paced role, you will support members navigating unexpected care disruptions.
Job description
This role requires availability to support members Monday through Friday from 5:00 a.m. to 2:00 p.m. Central Time, as well as participation in a rotating on-call schedule for weekends and holidays. The ability to respond with urgency, exercise sound judgment, and independently prioritize member needs during these coverage periods is essential.
Key Responsibilities
- Care Coordination: Fulfill member needs for backup care across child care, elder care, or pet care by identifying and vetting appropriate care providers to meet specific care needs and timeframes.
- Reimbursement Processing: Review, validate, and process member-submitted backup care reimbursement requests accurately and efficiently, ensuring adherence to policy guidelines and timely resolution of payment-related inquiries.
- Timely Response: Act as the frontline responder for last-minute care requests, ensuring resolutions within tight timelines while maintaining a high standard of empathy and professionalism.
- Documentation & Reporting: Maintain detailed and accurate documentation of provider support options and communication.
- Team Collaboration: Work closely with internal team members and networks to ensure seamless service delivery and continuous improvement.
Qualifications
- Minimum 3 years of experience in care coordination, family support services, provider scheduling, or back-up care services.
- Demonstrated experience in time-sensitive care environments.
- Strong organizational and time management skills with attention to detail.
- Demonstrated ability to work independently, exercise sound judgment, and analyze situations with limited direction.
- Proficiency in using digital tools and case management software.
- Empathy-driven communication skills with the ability to instill trust and confidence.
- Knowledge of national or regional care networks, licensing, and regulatory considerations is a plus.
Preferred Experience
- Working with families from diverse cultural, socioeconomic, and geographic backgrounds.
- Familiarity with HIPAA compliance and handling of sensitive health or personal information.
- Bilingual abilities are a strong advantage.
Requirements
- Minimum 3 years of experience in care coordination, family support services, provider scheduling, or back-up care services
- Demonstrated experience in time-sensitive care environments
- Strong organizational and time management skills with attention to detail
- Demonstrated ability to work independently, exercise sound judgment, and analyze situations with limited direction
- Proficiency in using digital tools and case management software
- Empathy-driven communication skills with the ability to instill trust and confidence
- Knowledge of national or regional care networks, licensing, and regulatory considerations is a plus
- Experience working with families from diverse cultural, socioeconomic, and geographic backgrounds
- Familiarity with HIPAA compliance and handling of sensitive health or personal information
- Bilingual abilities are a strong advantage
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- HSA Contributions
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Member Portal Access
- UrbanSitter Stipends
- Open Time-Away Policy
- 14 Paid Holidays
- Quarterly Mental Health Days
- Paid Volunteer Time
- Paid Caregiver Leave
Company overview
Cariloop is a leading caregiver support platform that provides employer-sponsored solutions to help working families manage caregiving responsibilities. Founded in 2012 and headquartered in Richardson, Texas, the company operates as a Public Benefit Corporation and Certified B Corporation, emphasizing social responsibility and positive impact. Cariloop's comprehensive platform connects employees with licensed Care Coaches who offer personalized guidance across various caregiving needs including childcare, elder care, mental health support, chronic illness management, and backup care solutions. The company serves nearly 2 million employees worldwide through partnerships with major organizations across diverse industries. Cariloop's technology-driven approach combines expert human support with digital tools to reduce caregiver stress, improve work-life balance, and deliver measurable business outcomes for employers, including reduced absenteeism and increased productivity. Their solutions demonstrate a 3x ROI for employers while helping 79% of employees avoid unplanned leave.