Bed Management Specialist (8 Hours Per Week | Shifts Vary)
Children's National Hospital
Summary
The Bed Management Specialist will provide patient services and administrative support in clinic operations, and interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Responsible to obtain and validate patient information from various sources and to ensure information entered into the computer management system is accurate. Perform the registration process for all inpatients and outpatients and obtain required forms and signatures, and complete all managed care notification requirements. Contact various payers to obtain precertification, co-pay and deductible information.
Job description
Technical Responsibilities
- Assign beds to patients in accordance with established criteria in the Accommodation Policy.
- Change the accommodation code for all transfers that cannot be accommodated in the HBOC/Star Application.
- Assign beds within 15 minutes of patient's arrival to floor; notify AD of Direct Admissions; update Cerner Application when an Emergency Room Patient is admitted.
- Communicate with the AD/Unit if unable to accommodate patient within 15 minutes.
- Collaborate with Insurance Verification to ensure reimbursement criteria are met (i.e. evs, rte, faxing face sheets).
- Refer direct admits to Insurance Verification for processing.
- Contact AD in regard to inpatient transfers from other hospitals.
- Respond to telephone request for beds and complete information on Request for Admission Forms.
- Admit NICU babies as quickly as possible.
- Maintain waiting list of patients to be admitted and keep physicians and patients aware of admits status.
- Complete Quality Assurance (QA) Reports on a daily basis.
- Ensure all applicable Admission forms are completed in their entirety.
- Function as a Registrar when requested.
Customer Service
- Meet or exceed hospital/department Service Excellence standards as outlined by CNMC.
- Meet or exceed hospital/department telephone etiquette standards.
- Answer the phone within 3 rings.
- Assume responsibility for any call answered to completion of request; ask permission to place callers on hold or transfer their calls; thank the caller for calling CNMC.
- Assist with interpreter services when possible.
- Maintain composure during difficult situations; exhibit sensitivity and good judgment when resolving patient problems and refer issues to the department manager.
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance.
- Continuously validate and verify information needed for decision making or documentation.
- Stop in the face of uncertainty and take time to resolve the situation.
- Demonstrate accurate, clear and timely verbal and written communication.
- Actively promote safety for patients, families, visitors and co-workers.
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.
Requirements
- High School Diploma or GED (Required)
- 2 years related experience
- Experience performing billing, patient registration, and scheduling
- Medical insurance verification and screening experience
- Charge posting experience
Company overview
Children's National Hospital is a premier pediatric healthcare institution located in Washington, D.C., recognized as one of the top children's hospitals in the United States. Founded in 1870, it serves as the region's primary pediatric academic medical center, providing comprehensive care across all pediatric specialties. The hospital operates a 323-bed facility and offers advanced medical services including neonatal intensive care, pediatric surgery, oncology, cardiology, and neurology. As an academic medical center affiliated with the George Washington University School of Medicine and Health Sciences, Children's National is deeply involved in pediatric research, medical education, and clinical innovation. The institution is particularly renowned for its Sheikh Zayed Institute for Pediatric Surgical Innovation and its leadership in pediatric genomics and precision medicine. Children's National consistently ranks among the top pediatric hospitals nationally, with specialties in cancer, cardiology, neurology, and neonatology receiving particular recognition for excellence in patient care and outcomes.