Behavioral Health Medical Assistant (Remote)
Optima Medical
Summary
We are seeking a Behavioral Health Medical Assistant (MA) to support our telemedicine psychiatric providers. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping others. This role involves coordinating virtual patient visits, managing records, and ensuring each patient receives a smooth, high-quality telehealth experience.
Job description
Position Summary
We are seeking a Behavioral Health Medical Assistant (MA) to support our telemedicine psychiatric providers. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping others. This role involves coordinating virtual patient visits, managing records, and ensuring each patient receives a smooth, high-quality telehealth experience.
Key Responsibilities
- Prepare patients for virtual appointments by confirming demographics, medications, and visit details.
- Obtain and document patient health information, including behavioral health screening tools.
- Conduct safety assessments for suicidality and crisis intervention as needed.
- Support psychiatric providers during telehealth visits with documentation and coordination.
- Accurately maintain patient records and manage workflows within eClinicalWorks (eCW).
- Assist with medication refills, lab orders, prior authorizations, and pharmacy communication.
- Coordinate follow-up appointments, conduct appointment reminders, referrals, and care coordination.
- Manage a cancellation list to ensure provider's schedules are full.
- Provide patient education and ensure timely communication regarding care plans.
- Accept incoming calls and respond to text messages from our main line.
Qualifications
- Certified or Registered Medical Assistant (CMA/RMA) required.
- 1+ year of experience in behavioral health, telemedicine, or outpatient primary care preferred.
- Proficient in eClinicalWorks (eCW) EMR system preferred.
- Strong communication, empathy, and organizational skills.
- Ability to multitask and work independently in a remote environment.
- Must reside in NV.
- Must have HS diploma or GED equivalent.
Requirements
- Certified or Registered Medical Assistant (CMA/RMA) required
- 1+ year of experience in behavioral health, telemedicine, or outpatient primary care preferred
- Proficient in eClinicalWorks (eCW) EMR system preferred
- Strong communication, empathy, and organizational skills
- Ability to multitask and work independently in a remote environment
- Must reside in NV
- Must have HS diploma or GED equivalent
Benefits
- Medical, Dental & Vision
- 401(k)
- Paid Holidays
- Growth Opportunities
- Leadership & Mentoring
Company overview
Optima Medical is an Arizona-based primary care medical group that operates as one of the largest independent healthcare providers in the state. Founded in 2012, the organization has grown to encompass 30 locations across Arizona with over 130 medical providers serving more than 200,000 patients statewide. The company's mission centers on improving quality of life through personalized healthcare with a focus on preventive medicine and addressing the nation's leading causes of death. Optima Medical offers a comprehensive spectrum of services that extend beyond traditional primary care, including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house laboratory testing, imaging services, and chronic disease management. The organization emphasizes a patient-centered approach with dedicated care coordination teams that provide ongoing support between office visits. With its headquarters in Scottsdale, Arizona, Optima Medical has established itself as a significant healthcare provider in the region, combining clinical excellence with community-focused care delivery.