Behavioral Health Technician Crisis Service

Principal Duties and Responsibilities

• Assists with admissions, discharges, and transfers of individuals.
• Conducts ongoing observation of individuals for the purpose of reporting any significant changes.
• Responds quickly to critical situations that may require Restrictive Interventions.
• Provides de-escalation and support strategies to prevent the use of physical restraints.
• Provides effective emergency response in the event of imminent danger in order to maintain safety and security.
• Provides a No-Force-First recovery environment.
• Assists with food preparation, serving and clean up.
• Assists individuals with shower and clean-up.
• Monitors internal cameras throughout the shift.
• Assists with environmental and safety checks on the crisis units.
• Attends all required unit leadership team meetings.
• Performs room safety checks, ensuring that individuals are safe from potentially dangerous objects and that the rooms are clean.
• Completes documentation as required.
• Performs related duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of the practices of a Behavioral Health Technician.
• Knowledge of Crisis Operations principles and practices.
• Knowledge of Peer Recovery Support principles and practices.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of Suicide Prevention, Resilience and Crisis Intervention.
• Knowledge of Substance Use Disorder practices and principles.
• Lived experience in program recovery.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Communication skills.
• Active Listening skills.
• Decision Making skills.
• Teamwork skills.
• Relationship-building skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.

Working Conditions

This position will work in the DWIHN Crisis Care Center. This position will be required to work with persons who may suffer from mental health or substance abuse crises. Crisis Care Operations is a 24/7 unit. Candidates will be required to work a 12-hour schedule. Candidates must be able to work a flexible schedule.