Behavioral Health Technician Supervisor

Job Summary

Under the general supervision of the Crisis Care Center – Site Director, the Behavioral Health Technician Supervisor serves as the supervisor of non-clinical/technical staff for the Crisis Care Center.

Essential Duties & Responsibilities

• Oversees behavioral health technician staff members.
• Oversees the scheduling of behavioral health technician staff members.
• Completes monthly reporting on staff members.
• Assists with admissions, discharges, and transfers of individuals.
• Conducts ongoing observation of individuals for the purpose of reporting any significant changes.
• Responds quickly to critical situations that may require Restrictive Interventions.
• Functions as a leader in providing de-escalation and support strategies to prevent the use of physical restraints.
• Provides effective emergency response in the event of imminent danger in order to maintain safety and security.
• Provides a No-Force-First recovery environment.
• Assists with food preparation, serving and clean up.
• Assists individuals with shower and clean-up.
• Monitors internal cameras throughout the shift.
• Assists with environmental and safety checks on the crisis units.
• Attends all required unit leadership team meetings.
• Participates on the unit leadership team in the capacity of a supervisor.
• Performs room safety checks, ensuring that individuals are safe from potentially dangerous objects and that the rooms are clean.
• Completes documentation as required.
• Maintains updated training for all staff in de-escalation standards and strategies.
• Performs related duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of DWIHN policies, procedures and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of the Michigan Mental Health Code.
• Knowledge of MDHHS policies, rules, regulations and procedures.
• Knowledge of the practices of a Behavioral Health Technician.
• Knowledge of Crisis Operations principles and practices.
• Knowledge of Crisis Center operations and management.
• Knowledge of Crisis Center programs.
• Knowledge of Peer Recovery Support principles and practices.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of Suicide Prevention, Resilience and Crisis Intervention.
• Knowledge of Substance Use Disorder practices and principles.
• Lived experience in program recovery.
• Supervisory skills.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Communication skills.
• Active Listening skills.
• Decision Making skills.
• Training skills.
• Teamwork skills.
• Relationship-building skills.
• Team decision-making skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population.
• Judgement/Reasoning ability.

Required Education & Experience

Education: High school diploma or a G.E.D. Experience: Two (2) years of professional experience performing behavioral technician or peer recovery and support duties and responsibilities. AND Two (2) years of full-time paid professional experience as a manager or supervisor.

Required License(s)/Certifications

A valid State of Michigan Driver’s License with a safe and acceptable driving record. Certified Professional in Healthcare Quality certification preferred.

Special Conditions

Active and valid Food Handler’s Certification required or obtained within the first 30 days of employment.

Working Conditions

This position will work in the DWIHN Crisis Care Center. This position will be required to work with persons who may suffer from mental health or substance abuse crises.