Benefit Eligibility Coordinator

Position Summary

The Benefits Eligibility Coordinator supports a high-quality pre-patient experience through accurate and efficient data entry and verification, organized documentation, clear communication, timely follow-up, and dependable coordination. This role brings a positive, can-do attitude, takes ownership of priorities, responds promptly to changing needs, and follows through to get the job done accurately and on time. The coordinator maintains confidential information across company systems, supports departmental projects, improves workflow consistency, and models professionalism, compassion, integrity, and UEW's PEAK values.

Essential Duties and Responsibilities

• Enter, verify, and maintain data accurately, efficiently, and on time in HubSpot, Axxess, spreadsheets, and other company systems, following all compliance and documentation standards.
• Upload, scan, organize, and prepare medical records and departmental documents, including assigned in-office paper records.
• Monitor milestones, documentation requirements, tasks, and follow-ups to support timely progression to care and promptly address delays or missing information.
• Communicate clear, accurate, and timely updates to internal and external contacts with professionalism, compassion, and a positive, collaborative tone.
• Provide administrative support to the Director and Manager of Benefits Eligibility and when necessary, the Patient Benefits Team, including scheduling, file organization, departmental documentation, and related coordination.
• Coordinate information, escalations, timelines, and follow-up needs across departments and with external contacts.
• Support departmental projects, meetings, events, and Experience initiatives with dependable logistical and administrative assistance.
• Protect patient and company information by maintaining confidentiality, discretion, compliance, and sound judgment.
• Identify practical opportunities to reduce delays, improve processes, and strengthen the consistency and quality of the pre-patient experience.
• Demonstrate strong attention to detail, organization, time management, adaptability, accountability, teamwork, follow-through, and a solutions-oriented approach.
• Represent the Benefits Eligibility department and UEW professionally and perform other duties as assigned.

Preferred Qualifications

• Familiarity with the EEOICPA/RECA programs or a willingness to undergo training is highly beneficial.
• Prior experience in medical records requests, healthcare administration, or a related field is strongly preferred.
• Working knowledge of HIPAA regulations and the handling of protected health information (PHI).
• Experience with HubSpot CRM or similar CRM platforms is a plus.
• Prior customer service experience is essential, with a preference for candidates experienced in telephone communication with medical facilities or healthcare providers.
• Exceptional attention to detail and strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Exceptional communication and interpersonal abilities, apt for liaison roles involving facilities, clients, and internal teams.
• Proficient in Microsoft Suite, fax systems, and CRM platforms.
• Commitment to maintaining client confidentiality and privacy at all times.

Work Environment and Physical Requirements

• Hybrid position with remote and in-office work at the Murray, Utah location; reliable travel to and from the office is required.
• Ability to maintain focus and work efficiently at a computer terminal for extended periods.
• Regularly engage in standing, sitting, speaking, listening, typing, reaching, and using hands and fingers for computer and telephone operation.
• Specific vision abilities necessary for this role involve close vision due to extensive computer and project management system use.
• The position entails meeting deadlines, coordinating multiple stakeholders, and achieving goals, which may result in elevated stress levels.
• The role involves regular travel, event attendance, site visits, standing, walking, and substantial telephonic, virtual, and face-to-face communication.
• Occasional lifting, carrying, setup, or movement of event materials, displays, signage, and printed collateral may be required.
• Effective communication skills in English, both verbal and written, are essential, along with adequate hearing ability for telephone and in-person communication.
• Regular and punctual attendance is mandatory in alignment with business requirements.