BFT - Temporary Patient Service Coordinators for MGH Waltham
Mass General Brigham
Summary
Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
Job description
Job Summary
Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
- Schedule patient appointments, diagnostic testing, and surgeries
- Acquire referrals and pre-certifications as needed
- Register and update demographic, PCP, and insurance information
- Collect co-payments and fees
- Coordinate details of billing
- Answer phones and triage calls as appropriate
- Photocopying, faxing, and filing
Qualifications
1+ years' experience in a healthcare or customer service setting required for Level I role. Additional experience required for higher level positions. Proven understanding of managed care and other insurance-related coverage plans. Digital literacy, including proficiency with Windows-based computer applications crucial. Proven, accurate typing and data entry skills. Prior customer service experience. Knowledge of EPIC, MEDITECH & BICS software a plus. Strong patient service orientation and well-developed social skills. Qualified individuals must be available to complete a three-day, Epic training program, and to work at least 30 hours, Monday-Friday, days. They should be a quick study, with a can-do, positive demeanor, and a proven track record to be reliable, flexible and punctual. Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team.
Requirements
- 1+ years' experience in a healthcare or customer service setting required for Level I role
- Proven understanding of managed care and other insurance-related coverage plans
- Digital literacy, including proficiency with Windows-based computer applications
- Proven, accurate typing and data entry skills
- Prior customer service experience
- Knowledge of EPIC, MEDITECH & BICS software a plus
- Strong patient service orientation and well-developed social skills
- Available to complete a three-day Epic training program
- Available to work at least 30 hours, Monday-Friday, days
- Reliable, flexible and punctual
- Professional demeanor
- Solid interpersonal skills
- Ability to work optimally as part of a team
Benefits
- Career advancement opportunities
- Recognition programs
- Comprehensive benefits package
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.