BH Care Coordinator
COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER
Summary
This position reports directly to the BH Care Coordinator Supervisor but will work closely with an assigned department within the BH division that is subject to change based on program needs. This position will perform care coordination and outpatient behavioral health services to individuals in services across the entire LifePath system of care. This position maintains a caseload.
Job description
Care Coordination Responsibilities
- Ensure individuals receive timely access to quality care
- Work with the entire LifePath Systems team and other community organizations to identify needs and reduce barriers to care
- Troubleshoot and organize support, interventions, and services to achieve outcomes
- Ensure a seamless transition for individuals receiving services across a full spectrum of health and social services
- Provide referrals internally and externally as needed to meet needs of individuals
- Ensure all gaps in care are reconciled within a trauma-informed, person-centered model of care
Service Excellence and Compliance
- Provide care coordination with a trauma-informed and person-centered approach
- Complete all required trainings prior to due date and keep center-issued equipment in good repair
- Adhere to the Health and Human Services Commission, Texas Administrative Code, contracts, SAMHSA grant, other applicable grants, and LifePath Systems policies and procedures
- Work closely with Adult Fidelity managers to ensure all gaps are reconciled
- Build positive relationships with community-facing agencies and maintain professional relationships with all community stakeholders and partners
- Assess and de-escalate behavioral health crisis situations in a calm and respectful manner
Schedule
This position is Monday through Friday 8-5. This position requires reasonable flexibility to meet the needs of the community and the individuals and families we serve. Employees may be required to work outside of their typical schedule, including occasional evening/morning hours, when necessary to accommodate family availability.
Specific Targets
- Ensure 100% of individuals assigned to the CCBHC-IA caseload receive a consent to project participation
- Ensure 100% of SUPRTS are in each week and uploaded into SmartCare, are offered a satisfaction survey at 6 months, and receive 2 contacts per week as needed
- Ensure 75% of individuals assigned to the CCBHC-IA caseload are connected to a CM within 14 days of a new intake or case assignment
- Ensure individuals are connected to a prescriber within 30 days of a new intake or case assignment
- Ensure individuals are connected to SUD services (if applicable) within 14 days of identified need and remain fully engaged based on LOC for the first 6 months
- Assess need for client support funds
- Ensure 90% of service notes are signed within 2 business days of service
- Ensure 40 hours of productivity is met every month
- Ensure 50% of active caseloads are engaged with CCBHC-IA services
- Complete a minimum of 15 SUPRTS a month
- Complete all required training courses prior to due date
If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.
Requirements
- Bachelor's degree in psychology, social work, or related field from a four-year college or university
- CCBHC knowledge and experience required
- Experience in Texas Recovery and Resiliency (TRR) required
- Knowledge of Trauma-Informed Care Practices required
- Must have reliable transportation and a valid driver's license
- Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention and symptom management services to individuals with serious mental illness or serious emotional disturbance
- Ability to assess individual needs, coordinate services, and communicate effectively
- Knowledge of the social services system and the ability to connect individuals with appropriate services
- Ability to write clearly and professionally on all services and internal communications
- Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations
- Ability to respond to individuals with patience, empathy and understanding
- Organized, detail-oriented, and computer-proficient
- Ability to demonstrate strong multi-cultural competency
- Bilingual (English/Spanish) preferred
Company overview
Collin County Mental Health Retardation Center is a public mental health and intellectual disability service provider serving residents of Collin County, Texas. As a county-operated healthcare organization, it delivers comprehensive behavioral health services, developmental disability support, and mental health treatment programs to individuals and families in need. The center provides critical services including crisis intervention, counseling, case management, psychiatric care, and support for individuals with intellectual and developmental disabilities. Operating as part of the local government's public health infrastructure, it plays a vital role in addressing mental health needs within the community through evidence-based treatment approaches and community outreach programs. The organization focuses on improving quality of life for clients through integrated care models that address both mental health and developmental disability needs, while working to reduce stigma and increase access to essential behavioral health services in the region.