Bilingual Care Manager - CSA
Eliot Community Human Services
Summary
Eliot's Community Service Agency (CSA) serves children and youth (through age 21) and their families who are in need of support in managing and coordinating services. Eliot is excited to align these essential CSA services with the catchment area of our established Community Behavioral Health Centers (CBHCs) to offer a seamless and effective community-based continuum of care.
Job description
The ideal candidate for the Bilingual Care Manager - CSA position is a dedicated and collaborative professional with a strong background in child and family behavioral health, crisis management, and care coordination. They possess excellent communication and organizational skills, demonstrate cultural sensitivity, and are committed to empowering families through individualized care planning, system navigation, and ongoing support.
Responsibilities
- Serve as key contact for the youth and family to the Eliot CSA and its services.
- Initiate care planning activities with all members of the family and/or caregiving system.
- Conduct a comprehensive home-based assessment in conjunction with other CSA Team members inclusive of the CANS, CRAFTT (for youth 12 and older), SNCD and other tools as determined necessary, which occurs in the youth's home or another location of the family's choice.
- Initiate planning that includes intake meetings, orient the family and the member to the wraparound process, identify strengths and needs of the child.
- Develop and implement a youth and family centered Individualized Care Plan (ICP) in collaboration with the family and collaterals.
- Develop an initial safety/crisis plan.
Schedule
Monday-Friday, 9am-5pm
Requirements
- Bachelor's degree in human services or related field
- Must have a valid driver's license and reliable transportation
- Experience navigating child/family service systems
- Experience working with child mental health issues and crisis management
- Must be fluent in Spanish, Haitian Creole, or Portuguese
Benefits
- Paid Time Off
- Medical, Dental & Vision
- 401(k) Matching
- Fitness Services Discount
- Childcare Resources
- Company-Paid Life Insurance
- Accidental Death Insurance
- Tuition Reimbursement
- Career Advancement Programs
- Leadership Development
Company overview
Eliot Community Human Services is a premier nonprofit provider of behavioral health and human services serving communities throughout Massachusetts. Founded in 1958, the organization has been providing hope, healing, and opportunity to Massachusetts' children, youth, families, and adults for over 70 years. Eliot offers a comprehensive spectrum of community-based services including mental and behavioral health care, developmental disabilities and acquired brain injury programming, childhood early intervention, care coordination, and youth and family services. With more than 2,500 dedicated multidisciplinary staff, the organization serves over 60,000 individuals and families annually across the Commonwealth. Eliot operates Community Behavioral Health Centers (CBHCs) that serve as single entry points for timely, high-quality mental health, substance use disorder, and emergency treatment available 24/7. The organization is known for its evidence-based, measurement-driven approach and proprietary transdiagnostic model that produces expedient, effective, and lasting outcomes for clients. Eliot partners directly with the populations it serves, applying a person-centered, community-oriented approach to ensure there is no wrong door to accessing imperative services.