Bilingual Center Coordinator (English/Spanish)

About the Bilingual Center Coordinator (English/Spanish)

Schedule: Tuesday–Friday | 11:30 AM–8:00 PM, Saturdays | 7:30 AM-4:00 PM

We are looking for a friendly, organized, and reliable Bilingual Center Coordinator (English/Spanish) to join our team. The Center Coordinator supports the daily administrative and operational activities of the center, ensuring a welcoming, organized, safe, and professional environment for clients, families, and staff. This role is responsible for opening and closing the center, assisting with client check-in, coordinating administrative needs, maintaining inventory, monitoring facility maintenance needs, and supporting compliance with company policies and procedures. The Center Coordinator collaborates with different teams and departments to communicate operational changes, address center-related needs, and support efficient service delivery. This position also assists with center events, customer service, and administrative initiatives that contribute to the center's overall performance and service quality.

Essential Duties and Responsibilities

• Ensure that schedules are being executed properly and maintain open communication with the scheduling team to address any in-center cancellations or changes.
• Assist in greeting and checking in clients, providing excellent customer service and addressing any client concerns or questions.
• Assist in maintaining inventory of all office and center supplies, including ordering supplies as needed and ensuring that supplies are well-stocked.
• Monitor the center's maintenance needs, identify any issues requiring attention, and report them to the Compliance Department for follow-up and resolution.
• Answer phones at the front desk, providing information about the center and its services, and redirecting questions to appropriate staff when necessary.
• Collaborate to implement and monitor policies and procedures to ensure compliance with state and federal regulations and accreditation standards.
• Assist in organizing and coordinating center events, such as workshops, open houses, and parent meetings.
• Perform other administrative duties as assigned to support the efficient operation of the center.
• Responsible for opening/closing the center, making sure parents and clients are well attended.
• Perform other miscellaneous administrative duties as assigned.
• Coordinate and collaborate with the team in all aspects of scheduling, administrative and daily operations.
• Ensure that financial goals are met for the center.

Qualifications

• Bilingual in Spanish REQUIRED
• Bachelor's Degree (preferably in the related field) and/or RBT Certification
• 1 year of relevant experience (preferred)
• Ability to work independently and take initiative
• Excellent written and verbal communication skills
• Highly organized and detail oriented
• Ability to multitask and be flexible in assignments
• Exercise initiative and resourcefulness, including being self-motivated
• Desire to support staff and clients through creative problem solving
• Be compassionate and understanding

Licenses, Certifications

• Driver's License (Required)
• Fingerprint clearance (both DOJ and FBI)

Other Knowledge, Skills and Abilities

• Team Leadership
• Excellent written/oral communication
• Relationship development
• Solution-oriented problem solving
• Excellent organization and planning
• Systems management
• Exceptional project and personnel management skills
• Excellent ability to multitask and prioritize in a busy, fast-growth environment
• Proficiency in MS Word, Excel and PowerPoint is essential