Bilingual Front Office Coordinator
Options Counseling and Family Services
Summary
The primary responsibility of the Bilingual Front Office Coordinator is to answer agency phones, schedule ongoing client appointments, and provide administrative support to Licensed Medical Professionals (LMPs), service providers, and clients. Requires ability to interact and relate well to the public, in person and on the phone.
Job description
General Description
The primary responsibility of the Bilingual Front Office Coordinator is to answer agency phones, schedule ongoing client appointments, and provide administrative support to Licensed Medical Professionals (LMPs), service providers, and clients. Requires ability to interact and relate well to the public, in person and on the phone.
Essential Duties and Responsibilities
Reception 60%
- Answer multi-line phone system and direct calls
- Respond to questions regarding services offered
- Greet clients coming into the clinic, and check each into the Electronic Client Record (ECR) system
- Collect copays and fees for private pay and sliding scale participants
- Check insurance coverage for clients scheduled each day
- Schedule client appointments
- Respond to client cancellations via the automated system; confirm cancellations and reschedule client
- Provide new clients with opening paperwork, and check documents to ensure they are complete, dated, and signed
- Enter and scan data into the ECR as directed
- Verifying client information when they come in for appointments
- Send sliding scale clients an information letter and prepare referral sheets
- Fill in for other Receptionists as needed
Service Provider/LMP Assistance 20%
- Schedule ongoing appointments for LMP clients
- Provide LMP and sliding scale clients with information letter and prepare referral sheets for sliding scale clients
- Send letters on behalf of service providers
- Accept payments for psych services
- Assist in maintaining the TBA (to be assigned) list of clients
- Coordinate group therapy referrals and alerts, set up approved and referred clients in ECR
- Help prepare, set up, and take down for group therapy sessions
Administrative 20%
- Collect information that other departments request (intake sheets, insurance information, release of information, etc.)
- Order furniture and office equipment, track invoices, and send to appropriate individual/department
- Maintain list of office inventory (including furniture and medical supplies) and update on a continual basis
- Take minutes for meetings; edit and distribute as needed
- Open and distribute incoming mail, meter, and take outgoing mail to drop-off site daily
- Clean and maintain the reception area
- Data entry entering referral information
- Perform other duties as assigned
Requirements
- Bilingual in English/Spanish
- Minimum high school education or equivalent
- One year of office experience and/or training, or equivalent combination of education and experience
- Computer proficient in Microsoft Word, Excel, and record keeping software
- Respectful, open, unbiased, and accepting attitude toward clients, their families, and other staff
- Pass a DHS background check and/or fingerprinting
- Experience working in a clinical setting, medical or mental health (preferred)
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Long-term disability insurance
- Life insurance
Company overview
Options Counseling and Family Services is a comprehensive mental health care organization dedicated to providing accessible and compassionate behavioral health services to individuals, families, and communities. As a specialized healthcare provider in the mental health sector, the organization offers a wide range of therapeutic interventions including individual counseling, family therapy, couples counseling, and group therapy sessions. Their services typically address various mental health conditions such as depression, anxiety, trauma, relationship issues, and life transitions. The organization employs licensed mental health professionals including psychologists, licensed clinical social workers, marriage and family therapists, and professional counselors who utilize evidence-based treatment approaches. Options Counseling and Family Services focuses on creating personalized treatment plans that respect each client's unique circumstances and cultural background. They often provide services through multiple modalities including in-person sessions, telehealth options, and community outreach programs. The organization plays a crucial role in addressing mental health needs within their service area by offering sliding scale fees, accepting various insurance plans, and maintaining strong community partnerships to ensure mental health services remain accessible to diverse populations regardless of socioeconomic status.