Bilingual Postpartum Call Center RN, PRN

Summary

Join our Arkansas Center for Women & Infants' Health (ACWIH) as a Postpartum Call Center (PPCC) RN! Our PPCC RNs play a vital role in supporting postpartum women by conducting proactive outreach within 7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This role provides a flexible hybrid work setting, mainly permitting remote work. Applicants are required to be bilingual in English and Spanish, live in Arkansas, and have dependable internet access.

Job description

Requirements

• Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing
• Valid RN License
• Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
• Bilingual (English/Spanish)
• Proficiency in using call center technology and scheduling systems
• Proficiency with computers (preferably MS Office)
• Telephone etiquette skills
• Proficiency in clinical decision-making and patient triage
• Strong communication and interpersonal skills to effectively interact with patients and healthcare teams
• Knowledge of postpartum care practices and patient support strategies
• Ability to work independently and collaboratively in a fast-paced environment
• Attention to detail and accuracy in patient care documentation
• Flexibility to adapt to varying workloads and patient needs
• Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations
• Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts
• Preferred: Call center experience
• Preferred: Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service
• Preferred: Availability for Weekend coverage

Benefits

• Medical, Dental & Vision
• Holiday, Vacation & Sick Leave
• Education discount
• Retirement plan up to 10% match
• Basic Life Insurance
• Career Training
• Merchant Discounts
• Concierge prescription delivery

Company overview

The University of Arkansas for Medical Sciences (UAMS) is Arkansas' only comprehensive academic health sciences university and the state's largest public employer. Founded in 1879 by eight physicians, UAMS has evolved into a statewide health system encompassing six colleges: Medicine, Pharmacy, Nursing, Health Professions, Public Health, and Graduate School. As a premier academic medical center, UAMS combines education, research, and clinical care through its UAMS Medical Center, which serves as Arkansas' only adult Level 1 trauma center and the state's sole provider of adult kidney, liver, and pancreas transplants. The institution operates with a $1.3 billion budget and generates over $100 million in annual research funding, maintaining internationally recognized programs in multiple myeloma, aging, and other specialized areas. UAMS supports over 3,000 students, 900 medical residents and fellows, and maintains affiliations with Arkansas Children's Hospital and the Central Arkansas Veterans Healthcare System. With eight regional campuses across Arkansas, UAMS provides extensive community outreach and telehealth services, ensuring healthcare access throughout the state while contributing approximately $3.92 billion annually to Arkansas' economy.