Billing Representative II
Quest Diagnostics
Summary
Billing Representative II - West Hills, CA, Monday to Friday, 8:00 AM to 5:00 PM Pacific
Job description
Responsibilities
- Analyzes and applies third party, client and patient payments and denials to accounts both manually and electronically
- Complies with departmental Business Rules and Standard Operating Procedures
- Interprets explanation of benefits for appropriate follow up action
- Completes and tracks refunds/adjustments to customer’s accounts, while providing necessary back-up information
- Refund reporting generated from Billing Web IT Refund request review through Imaging Work Flow
- Contacts/coordinates with IT or third party carriers on file issues
- Releases electronic files and resolves error reports
- Resolves and researches misdirected cash issues
- Conducts data entry and remittance posting and reconciliation activities
- Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance
Qualifications
Required Qualifications:
- High School Diploma / GED or equivalent work experience
- Demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, instant message, video conferencing
- Strong keyboard and navigation skills and ability to learn new computer programs
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
Preferred Qualifications:
- Previous work experience in a fast-paced environment requiring strong multi-tasking skills
- Some College level classes/coursework
- Previous work experience in a customer service environment within the Healthcare / Insurance billing industry
- Medical terminology acumen and experience
Preferred Skills:
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
Requirements
- High School Diploma / GED or equivalent work experience
- Demonstrated ability using computer and Windows PC applications, such as Outlook, Excel, instant message, video conferencing
- Strong keyboard and navigation skills and ability to learn new computer programs
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Previous work experience in a fast-paced environment requiring strong multi-tasking skills
- Some College level classes/coursework
- Previous work experience in a customer service environment within the Healthcare / Insurance billing industry
- Medical terminology acumen and experience
- Ability to triage and handle escalated situations
- Ability to work in a fast-paced environment
- Ability to adapt to changes
- Ability to develop and maintain client relationships
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- Matching gifts program
- Education assistance
- Career advancement opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.