Billing Representative II
Quest Diagnostics
Summary
In an environment where the patient is at the center of everything that we do the individuals in this position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and/or Third Party insurance bills.
Job description
Responsibilities
- Responsible for managing Third – Party AR by analyzing denied and un-responded claims
- Outbound calls to insurance carriers to reconcile/resolve any issues
- Familiar with explanation of benefits
- Always maintain Compliance and HIPPA standard
- Meet or exceed daily production standards by maintaining work list according to metrics
- Meet or exceed daily quality standards
- Perform other duties and functions as assigned
- Process insurance/patient refunds and adjustments
- Evaluate and response to all email requests for any AR issues to resolve in a timely manner
Qualifications
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age OR older
- Ability to create and modify spreadsheets within Microsoft Excel
Preferred Qualifications:
- 1-2 years Medical Billing experience
- Familiar with explanation of benefits and appeals
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to navigate on internet for research purposes
- Problem solving, organization and interpersonal skills
- Ability to work independently and as part of a team
- Communication skills, both verbal and written
Soft Skills:
- Ability to navigate on internet for research purposes
- Problem solving, organization and interpersonal skills
- Ability to work independently and as part of a team
- Communication skills, both verbal and written
Requirements
- High School Diploma / GED
- Must be 18 years of age OR older
- Ability to create and modify spreadsheets within Microsoft Excel
- 1-2 years Medical Billing experience
- Familiar with explanation of benefits and appeals
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to navigate on internet for research purposes
- Problem solving, organization and interpersonal skills
- Ability to work independently and as part of a team
- Communication skills, both verbal and written
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation & Flex Time
- Paid holidays
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- Matching gifts program
- Education assistance
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.