Billing Representative II
Quest Diagnostics
Summary
In an environment where the patient is at the center of everything that we do, the individuals in this position typically work with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and/or Third Party insurance bills.
Job description
Responsibilities
- Focused efforts on decreasing Missing Information.
- Interpret Missing Information requests for appropriate action.
- Contact insurance carriers, clients, patients and/or other outside sources to clarify information.
- Perform screen scrapes.
- Evaluate and respond to all aspects of written billing inquiries from the patient or their representative to resolve billing issues.
- Regular research involving both the web and billing systems.
- May be a certified Medical Coder and/or involved with medical coding.
- Maintain Compliance and HIPAA standards at all times.
- Meet or exceed daily production standards.
- Meet or exceed daily quality standards.
- Ability to work on various other projects as needed.
- Ability to work overtime as needed based on departmental needs.
Qualifications
- Preferred Medical terminology knowledge
- Meet established production and quality standards
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications and basic IT troubleshooting.
Skills
- Ability to work well in a fast-paced team and environment.
- Ability to adapt to changes.
- Ability to have excellent communication skills, both verbal and written.
- Ability to multi-task.
- PC Skills, with specific proficiency in Excel and data entry.
- Basic Math skills.
- Good organizational skills.
- Ability to work independently and as part of a team.
Education
High School Diploma or Equivalent (Required)
Languages
English (Required)
Requirements
- High School Diploma or Equivalent (Required)
- English (Required)
- Familiarity with computer and Windows PC applications, including ability to navigate and learn new and complex computer system applications and basic IT troubleshooting
- Meet established production and quality standards
- PC Skills, with specific proficiency in Excel and data entry
- Basic Math skills
- Good organizational skills
- Ability to work independently and as part of a team
- Ability to work well in a fast-paced team and environment
- Ability to adapt to changes
- Excellent communication skills, both verbal and written
- Ability to multi-task
- Preferred Medical terminology knowledge
Benefits
- Medical, Dental & Vision
- Well-being programs
- Health assessment program
- Mental health program
- Vacation and Flex Time
- Paid holidays
- Financial coaching
- 401(k) Matching
- Roth IRA
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible Spending Accounts
- Matching gifts program
- Education assistance
- Career advancement opportunities
Company overview
Quest Diagnostics is a leading provider of diagnostic information services, operating one of the largest clinical laboratory networks in the United States. Founded in 1967 and headquartered in Secaucus, New Jersey, the company offers a comprehensive range of diagnostic testing services including routine blood tests, genetic testing, molecular diagnostics, and anatomic pathology. Quest serves approximately one-third of American adults and physicians annually through its network of approximately 2,250 patient service centers and extensive outreach operations. The company processes over 500,000 test requests daily, providing critical data that helps healthcare providers make informed decisions about patient care. Quest Diagnostics has been at the forefront of diagnostic innovation, developing advanced testing capabilities for cancer, cardiovascular disease, infectious diseases, and neurological disorders. The company plays a vital role in public health through its participation in disease surveillance and population health management initiatives.