Billing Specialist - Tempe, AZ
Mindful Support Services
Summary
The Billing Specialist is responsible for the accurate and timely processing of insurance claims, payment management, account research, and customer support for both providers and clients. This role works closely with internal teams to resolve billing issues, maintain accurate records, and ensure a positive experience throughout the billing process.
Job description
About the Role
The Billing Specialist is responsible for the accurate and timely processing of insurance claims, payment management, account research, and customer support for both providers and clients. This role works closely with internal teams to resolve billing issues, maintain accurate records, and ensure a positive experience throughout the billing process.
Success in this position requires strong attention to detail, problem-solving skills, and a commitment to delivering excellent service. We value fresh ideas and encourage team members to identify opportunities for process improvements that strengthen both the department and the organization.
No prior medical billing experience is required. Comprehensive training is provided.
Responsibilities include:
- Communicate with clients and providers regarding insurance questions, partnering with them to obtain accurate insurance information and educating clients about their financial responsibility.
- Verify and communicate insurance benefits information to new clients.
- Complete daily claims submissions, insurance billing activities, and client account research.
- Process and post insurance and client payments.
- Collaborate with team members to meet department goals and support daily billing operations.
Qualifications
- Customer service experience required.
- Ability to communicate professionally, clearly, and effectively with clients, providers, management, and team members via phone and email.
- Excited to grow with a fast-growing and expanding organization.
- Positive attitude with a willingness to learn new skills.
- Proficiency with Microsoft Excel and other basic computer applications.
- Background check required.
- Schedule: Monday-Friday, 8:30 AM-5:00 PM.
Preferred Qualifications
- Basic understanding of health insurance.
- Front desk, customer service, or billing experience in a medical, dental, vision, or healthcare setting.
- Associate degree.
Requirements
- Customer service experience required
- Ability to communicate professionally, clearly, and effectively via phone and email
- Proficiency with Microsoft Excel and other basic computer applications
- Background check required
- Positive attitude with a willingness to learn new skills
Benefits
- Health, Dental & Vision Insurance
- 15 PTO Days
- 6 Paid Holidays
- 401(k) Matching
- Life Insurance
- Professional Development
Company overview
Mindful Support Services is a specialized organization operating in the mental health care sector, providing essential support services to mental health professionals and practices. The company focuses on delivering comprehensive administrative and operational support to therapists, counselors, and mental health practitioners, enabling them to concentrate on client care rather than business management tasks. Their services typically include billing and insurance processing, scheduling coordination, client intake management, and practice administration support. By offering these critical backend services, Mindful Support Services helps mental health professionals streamline their operations, improve practice efficiency, and enhance overall service delivery to patients. The company plays a vital role in the mental health ecosystem by supporting practitioners in managing the complex administrative aspects of mental health care delivery, ultimately contributing to better patient access and care quality in the mental health services industry.