Biomedical Onsite Assistant

Summary

The Biomedical Onsite Assistant supports healthcare clients by managing the cleaning, inspection, and readiness of medical devices at the customer's location, ensuring equipment is processed efficiently between patient use in compliance with company protocols and healthcare standards. The technician acts as a key liaison between the customer and the company, documenting all service actions into the CMMS and ensuring compliance with all relevant procedures.

Responsibilities

• Perform cleaning, disinfection, and basic maintenance of company devices used in clinical settings.
• Ensure timely turnaround of devices between patient uses to support uninterrupted clinical operations.
• Maintain accurate records of device usage, processing, and inventory.
• Follow all infection control and safety protocols as outlined by the company and the customer site.
• Communicate effectively with clinical staff and internal teams to report issues, request supplies, or escalate concerns.
• Conduct routine checks to ensure devices are functioning properly and report any malfunctions.
• Support training and onboarding of new staff at the customer site as needed.
• Maintain a clean, organized, and compliant work area.
• Uphold and exceed QA and QC standards while meeting production goals.
• Deliver cost-effective and timely maintenance of medical devices to meet customer needs.
• Record key details of service actions and observations regarding device conditions and operations.
• Adhere to established processes and procedures to diagnose, test, and recertify devices.
• Accurately input work orders into the company CMMS, including labor, equipment, and performance results.
• Comprehend and implement the principles of 5S workplace organization.
• Ensure completion of annual compliance training to maintain regulatory standards.
• Provide feedback to leadership regarding emerging issues with devices and processes.
• Perform routine maintenance on a select range of device models.
• Accurately document and submit expense reports in a timely manner.
• Deliver exceptional customer service through clear, concise, and effective communication with clients.
• Demonstrate strong self-management skills by independently prioritizing tasks and meeting deadlines with minimal supervision.
• Travel to and between client sites to perform on-site decontamination, evaluation, testing, and support.
• Perform annual preventative maintenance and remediation services as needed on assigned medical equipment.
• Perform other related duties as required to support departmental goals and organizational needs.

Qualifications

• Own transportation and active/valid car insurance.
• Valid and unexpired Driver's License at all times.
• Real ID (eff May 2025) or U.S. Passport.
• High school diploma or equivalent required; associate degree or technical certification preferred.
• Prior experience in a healthcare, biomedical, or device processing environment is a plus.
• Strong attention to detail and ability to follow strict protocols.
• Excellent communication and interpersonal skills.
• Ability to work independently at a customer site with minimal supervision.
• Basic computer skills for logging data and communicating with internal systems.
• Perform basic troubleshooting to identify and resolve common technical or operational issues.
• Exceptional verbal and communication skills as well as strong organizational skills.
• Knowledge of Microsoft Office Suite to include Word, Excel and Outlook.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

Regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Occasionally required to sit, walk, climb or balance, and stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Comfortable working in a clinical environment with exposure to medical equipment and cleaning agents.