Biopharma Production Systems Specialist

This is a remote, field-based role supporting customers throughout the greater Boston/New England region and Canada, as the key markets within the territory. Due to the territory coverage, candidates may reside anywhere within the New England region, with the ability to travel regularly throughout the assigned geography. Travel is expected to be approximately 50%.

How you will thrive and create an impact

The BPSS is viewed by both the company and customers as a technical expert in the production of biologics (e.g. Upstream manufacture, Downstream manufacture and Fill & Finish). They should have strong written and verbal communication skills and excel in establishing, maintaining, and growing business relationships with customers. They will actively lead initiatives with their colleagues to identify, develop, and close new business opportunities for their assigned regional Biopharma Product Sales team.

• Sales Strategy - Create and execute effective territory and account-based strategies to accelerate pipeline development and establish new customers to exceed territory business goals for hardware platforms and associated consumables.
• Pipeline Management - Take a leading role in the management of pipeline opportunities following the qualification stage by using our CRM platform and associated business intelligence (BI) tools. Key responsibilities include customer consultation and requirements gathering, opportunity strategy and proposal creation, presentation of Avantor value proposition, execution of technical product demonstration and negotiation of final contract terms and pricing.
• New Business Generation - Raise regional awareness through the support of opportunity nurturing and promotional activities such as technical presentations and applications development to establish credibility with technical end-users.
• Relationship Management - Ensure post-sale customer satisfaction and maintenance of a network of successful users to encourage long-term adoption of Biopharma Production Hardware and associated consumables. Play a role in customer relationship mapping to identify end-users of our products and systems.
• Product Strategy - Partner closely with Product Management and Strategic Marketing to define commercial product strategies and help monitor the success of these strategies using available CRM and BI tools.
• Sales Team Effectiveness - Foster an environment of continuous learning and information sharing across the team. Support Sales Operations and Strategic Marketing to develop and deliver sales training.
• Sales Process Administration - Use CRM system for consistent reporting and information exchange. Closely track the sales cycle, competitive position, forecasted sales and win/loss results to support business insights and sales strategy refinement.
• Dynamic Support – Participate in or lead other special projects or duties as assigned.

Knowledge Skills and Abilities

• Goal-oriented, self-motivated team player capable of handling multiple priorities simultaneously.
• Innovative mindset and ability to form effective growth strategies.
• Ability to be flexible in a fast-changing environment and work effectively under pressure.
• Comfortable navigating within a matrix to ensure projects are established, maintained and executed in an efficient manner.
• Strong public speaking and presentation abilities, particularly for complex subject matter.
• Excellent communication skills; both verbal and written English.
• Strong demonstration of collaboration across all functions and levels within an organization.