Blood Bank Supervisor

Responsibilities

• Oversees staff and activities of the department, distributes/assigns work; determines priorities; schedules non-routine procedures; performs personnel related functions (hiring, firing, discipline, training, etc.).
• Performs advanced/specialized tests and other related laboratory techniques. May duplicate work of others to confirm test results. Re-evaluates methodology, makes recommended changes and assists in test interpretation. Determines if further testing should be done on samples or if test should be repeated.
• Checks/approves all specialized and problem reports for accuracy, following up with appropriate correct action.
• Initiates quality-control measures and monitors quality of work for adherence to laboratory standards.
• Performs duties of technologist as necessitated by absence or peak workload.
• Completes special projects as requested, e.g., state, national, and/or blood supplier surveys, statistical reports, studies, research, etc.
• Must be knowledgeable of AABB, CAP FDA (cGMP) and NJDOH regulatory guidelines for the Transfusion Service and Blood Center.

Performance Improvement & Quality Assurance

• Compile and maintain data for process improvement (PI) dashboards as per Quest, Hospital, and/or regulatory needs.
• Investigate any PI outliers, create corrective action plans, audit said corrective actions, and deem its efficacy.
• Review non-conformances, unplanned deviations from policy, and act upon as deemed appropriate or necessary.

People Management

• Perform recruitment, interviewing and on-boarding tasks to successfully bring in new team members.
• Supervise new team member training throughout the Transfusion Service to ensure competence through stringent assessment prior to working independently.
• Schedule all clinical laboratory team members, ensure correct balance of skills within all lab benches daily while maintaining FTE budget.
• Address performance problems using defined disciplinary process to ensure compliance with Quest lab and HMH policies.
• Perform annual performance assessments for all assigned team members to include comprehensive review of year's work.
• For new employees, ensure required 6-month assessments are performed and staff is deemed competent in applicable task(s).

Technical Expertise

• Expert troubleshooting in all phases of Transfusion Service testing including instruments, equipment, reagents, testing methodology and LIS.
• Continually maintain a state of inspection-readiness for AABB, CAP, and NJDOH by ensuring all QC and QA tasks are performed accurately and according to a defined policy and schedule.
• Review and ensure department is complimented with any new or revised standards or regulations published at defined intervals.
• Design and implement an appropriate validation plan of new equipment, reagent(s), or significant workflow initiative.
• Perform method-to-method correlation studies or tests according to regulatory standards.
• Seek out and investigate opportunities for advancement or improvement of the equipment or technology used in the Transfusion Service.

Policies and Procedures

• Develop and coordinate the implementation of new protocols, policies, and procedures.
• Ensure document control is always maintained to meet regulatory requirements.
• Ensure annual review of SOPs with appropriate documentation.