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RIVER VALLEY BEHAVIORAL HEALTH
Summary
Ensures smooth operation of the clinic's administrative functions, including client intake, scheduling, and general office support with an emphasis on exceptional customer service in a compassionate and professional manner.
Job description
Job Summary
Ensures smooth operation of the clinic's administrative functions, including client intake, scheduling, and general office support with an emphasis on exceptional customer service in a compassionate and professional manner.
Essential Functions
- Oversee day-to-day administrative tasks, ensuring the clinic operates efficiently
- Manage patient intake process, including verifying insurance, completing necessary forms, and entering patient data into the electronic health record system
- Coordinate patient appointments and manage scheduling to ensure optimal workflow and minimal wait times
- Answer phones, respond to inquiries, and direct calls to appropriate staff or clinicians
- Maintain a clean and welcoming office environment
- Greet clients and visitors in a friendly and professional manner, ensuring they feel comfortable and informed
- Provide general information to clients regarding clinic policies, services, and resources
- Ensure that patient confidentiality is always maintained per HIPAA guidelines
- Support management with clerical tasks such as filing, photocopying, and data entry
- Assist with special projects and other duties as needed including back-up for other staff
- Participation in skill enhancement activities
Qualifications: Education and Experience
- High school diploma/GED
- Familiarity with mental health services preferred
Knowledge and Skills
- Good knowledge of general office practice and business English
- Excellent organizational, multitasking, and time management skills
- Strong proficiency in office software (experience with electronic health record systems preferred)
- Strong customer service skills
- Ability to type at the rate of no less than 40 words per minute
- Compassionate and empathetic demeanor, with a commitment to maintaining a positive, respectful, and professional atmosphere
Requirements
- High school diploma/GED
- Familiarity with mental health services preferred
- Good knowledge of general office practice and business English
- Excellent organizational, multitasking, and time management skills
- Strong proficiency in office software
- Experience with electronic health record systems preferred
- Strong customer service skills
- Ability to type at least 40 words per minute
- Compassionate and empathetic demeanor
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Telehealth
- Paid Time Off
- 9 Holidays
- Retirement Plan
- Tuition Reimbursement
- Free CEUs
- Clinical Supervision
- Wellness Program
- Employee Assistance Program
- Mileage Reimbursement
- Public Service Loan Forgiveness
Company overview
River Valley Behavioral Health is a comprehensive mental health care provider specializing in behavioral health services for individuals and communities. As a healthcare provider organization, it focuses on delivering evidence-based treatment and support services for mental health conditions, substance use disorders, and developmental disabilities. The organization typically offers a range of services including outpatient counseling, crisis intervention, psychiatric care, addiction treatment, and community-based support programs. River Valley Behavioral Health serves as a critical resource in its region, providing accessible mental health care to diverse populations through integrated treatment approaches. The organization emphasizes person-centered care, recovery-oriented services, and community partnerships to address the complex needs of individuals facing behavioral health challenges. With a commitment to improving mental wellness and quality of life, River Valley Behavioral Health plays an essential role in the healthcare ecosystem by bridging gaps in mental health services and promoting holistic well-being for the communities it serves.