Business Analyst I, Clinical Systems
Mass General Brigham
Summary
Under the general direction of the McLean Senior IS Manager, the Business Analyst I will support the Epic Clinical Systems Suite and related projects across inpatient, residential/partial programs, ambulatory, patient registration/admission, and hospital and professional billing areas. This role partners with McLean and Mass General Brigham eCare stakeholders, end users, and IS technical teams to troubleshoot issues, capture requirements, support project planning, and help implement system changes and Epic upgrades. The Business Analyst I provides software and application support services to end users. The role may include understanding clinical and business workflows, documenting functional requirements, executing test scripts, and supporting user acceptance testing. When required for the specific application area, the analyst must be able to obtain program-required certifications.
Job description
Essential Functions
- Support and educate users on the use of clinical and complementary applications.
- Identify and help resolve application issues, escalating as needed to support timely resolution.
- Provide high-quality service to end users in accordance with defined service-level agreements.
- Document business processes and run reports as needed.
- Understand user requirements and help translate them into functional requirements.
- Assist with user acceptance testing plans and execution.
- Participate in team meetings to discuss project activities, issues, changes, and communications.
Principal Responsibilities
- Define functional and technical requirements.
- Perform analysis and assist with clinical systems development.
- Perform application and interface testing and quality assurance.
- Communicate project status to management and team members.
- Contribute to defining scope and objectives for complex projects.
- Independently develop scope and objectives for less complex projects.
- Participate on project teams to support completion of work according to established timelines.
- Work with matrixed project teams across functional areas.
- Promote a positive team environment through collaboration, leadership, and mentoring.
Application Support Responsibilities
- Provide post-implementation and ongoing system support, including participation in an on-call rotation.
- Work closely with McLean, Mass General Brigham, vendor technical staff, other Mass General Brigham sites, and the McLean user community.
- Partner with key stakeholders to evaluate current-state workflows, determine future-state workflows, and coordinate needed solutions with Mass General Brigham eCare.
- Prepare stakeholders for periodic Epic build changes, regular release cycles, and Epic upgrades by understanding and communicating changes effectively.
- Develop and maintain system documentation, user documentation, training materials, tip sheets, and impact guides.
- Participate in user training and system implementation at multiple sites.
- Provide quality customer service and serve as a professional representative of Information Systems.
Data Management and Privacy
The incumbent must demonstrate the knowledge and skills necessary to manage clinical data accurately and effectively, with strong attention to patient privacy and detail. This includes understanding the flow of data through complex system architecture, performing thorough data and system analysis, and recognizing the impact that erroneous data can have on patient care. Performs other duties as assigned.
Working Conditions
Hybrid role with onsite work required at 115 Mill St, Belmont MA. Candidates must be flexible based on weekly or monthly business needs. Monday–Friday schedule during Eastern business hours. On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using Mass General Brigham-provided equipment.
Requirements
- Bachelor’s degree in Computer Science or a related field required
- Experience may be accepted in lieu of a degree
- Related IT experience, ideally in healthcare IT environment
- 0-1 year preferred
- Experience providing end-user support, preferably in a healthcare setting
- Strong problem-solving skills
- Ability to document workflows and business processes
- Strong interpersonal skills with the ability to communicate effectively with technical and non-technical staff
- Ability to learn new systems and tools quickly
- Knowledge of Microsoft Office 365 and other common office productivity solutions
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Recognition programs
Company overview
Mass General Brigham is one of the largest integrated healthcare delivery systems in the United States, formed through the merger of Massachusetts General Hospital and Brigham and Women's Hospital. Based in Boston, Massachusetts, this academic medical center system operates multiple hospitals, specialty facilities, and community health centers throughout New England. The organization is renowned for its world-class patient care, cutting-edge medical research, and comprehensive medical education programs. As a teaching affiliate of Harvard Medical School, Mass General Brigham trains the next generation of healthcare professionals while advancing medical science through groundbreaking research initiatives. The system provides a full continuum of healthcare services, from primary care and preventive medicine to complex specialty treatments and emergency services. With a focus on innovation and patient-centered care, Mass General Brigham consistently ranks among the top hospital systems in the nation for clinical excellence and research output.