Business Analyst Salesforce
INTEGRA Biosciences Corp
Summary
INTEGRA Biosciences Corporation is an industry leader in innovative liquid handling products for the medical diagnostics, pharmaceutical, biotech, and food industries. We are seeking a Business Analyst to serve as the bridge between business stakeholders, Salesforce users, solution architects, and developers. This is a senior-level role in which you will translate business needs into scalable Salesforce and AI-driven solutions while ensuring quality, security, and business value.
Job description
Requirements
- Lead requirements discovery and stakeholder workshops, challenging ambiguity to uncover the actual business need.
- Create user stories from complex needs, process flows, business rules, and functional specifications.
- Manage projects from requirements through testing, deployment, and continuous improvement.
- Identify and define Salesforce AI and Agentforce use cases; then define and configure AI context, prompts, actions, guardrails, and escalation paths.
- Develop and execute functional, integration, regression, and user acceptance testing (UAT).
- Validate AI-generated outputs for accuracy, consistency, security, and business alignment with Salesforce data.
- Troubleshoot issues across requirements, context, data, integrations, permissions, and AI behavior. Manage defects, re-testing, release validation and practical traceability.
Qualifications
- Bachelor's degree in business informatics or a related field required
- Minimum 5 years of experience as a Salesforce Business Analyst, engineering and stakeholder management skills required.
- 3+ years Salesforce functional expertise, including data models, automation, sharing models, and cross-cloud processes.
- 3+ years translating complex business requirements into functional technical specifications for administrators, architects and developers.
- 3+ years of hands-on testing experience (functional, integration, regression, and UAT.
- 2+ years working with AI-driven business solutions, preferably Salesforce Agentforce or Salesforce AI.
- Comfortable applying AI concepts within Salesforce data and business processes.
- Strong analytical, problem-solving, and data validation skills.
- Ability to work independently and take ownership in a small, collaborative team.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience with Salesforce Agentforce, Einstein AI, or other enterprise AI platforms.
- Experience supporting global business teams and cross-functional initiatives.
Location and eligibility requirements
- This role is based in Hudson, NH. Please note that relocation assistance is not provided. Applicants must be authorized to work for any employer in the United States without current or future sponsorship.
Requirements
- Bachelor's degree in business informatics or a related field required
- Minimum 5 years of experience as a Salesforce Business Analyst
- Engineering and stakeholder management skills required
- 3+ years Salesforce functional expertise, including data models, automation, sharing models, and cross-cloud processes
- 3+ years translating complex business requirements into functional technical specifications for administrators, architects and developers
- 3+ years of hands-on testing experience (functional, integration, regression, and UAT)
- 2+ years working with AI-driven business solutions, preferably Salesforce Agentforce or Salesforce AI
- Comfortable applying AI concepts within Salesforce data and business processes
- Strong analytical, problem-solving, and data validation skills
- Ability to work independently and take ownership in a small, collaborative team
- Excellent written and verbal communication skills
- Must be authorized to work for any employer in the United States without current or future sponsorship
Benefits
- Competitive compensation
- Generous PTO
- Paid holidays
- Medical, Dental & Vision
- Life insurance
- 401(k) with company match
Company overview
INTEGRA Biosciences Corp is a leading global provider of innovative liquid handling solutions for the life sciences industry. Founded in 1965 and headquartered in Hudson, New Hampshire with European headquarters in Zizers, Switzerland, the company specializes in developing and manufacturing precision pipetting instruments and consumables. INTEGRA offers the widest product line of pipettes in the market, ranging from single-channel mechanical pipettes to advanced 384-channel electronic benchtop platforms and automated pipetting robots like the ASSIST PLUS. The company serves customers in research, diagnostics, and quality control across multiple fields including cell biology, genomics, drug discovery, and microbiology. With direct sales and support organizations in North America, Europe, and Asia-Pacific regions, complemented by a global network of over 100 distribution partners, INTEGRA is committed to accelerating scientific discovery through productive pipetting solutions. The company maintains strong sustainability commitments, aiming to halve greenhouse gas emissions by 2030 and achieve net-zero emissions by 2050.