Business Apps Analyst I

Job Summary

Participates in analysis, design, programming, testing, documentation, implementation and auditing of multiple comprehensive Hospital Information Systems including the Electronic Health Record (EHR) and in support of revenue cycle, financial, accounting, human resources and supply chain operations (ERP). Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as liaison between business units and IS technology teams as well as assists with end user education and training deployment.

Essential Functions

• Provides technical and application support to IS staff and end-users for Business System related issues.
• Provides application support by identification and resolution of system problems, providing in-service training as required.
• Develops documentation to support system implementations, program modifications and customizations including development of manuals, in-house diagrams and process flow charts according to department standards.
• Translates technical requirements and procedures into well-implemented business solutions.
• Develops/Updates programs conforming to established internal or vendor recommended programming standards.
• Analyzes existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.
• Analyzes trade offs between usability and performance needs.
• Resolves problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.
• Designs, redesigns and analyzes processes and applies knowledge to build software application.
• Contributes to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes.
• Performs unit, system and integrated testing tasks.
• Collaborates with end users, business areas, IT, vendors and leadership to elicit, analyze, communicate, and validate system processes.
• Serves as project champion to promote the integration of technology into the clinical setting.
• Works with trainers to develop tools and resources specific to the application.
• Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy to ensure effective implementation.
• Prepares and presents to different groups in an effective manner appropriate for the audience.
• Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
• Assists in software selection and evaluates emerging technologies staying abreast of best practices.
• Coordinates system acquisition and implementation of assigned applications, including hardware and software.

Duties & Responsibilities

• Manages system set up and implementation.
• Monitors system performance.
• Participates in the planning and preparation of go-live implementation as well as projects, updates, patches, and other routine maintenance.
• Provides ongoing user support and training, when applicable, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve patient care and related efficiencies.
• Identifies reports and develops report specifications for report writers to meet the needs of the application user.
• Documents support calls and ongoing issue management.
• Communicates with vendors as needed for system performance problems and questions.
• Participates in short, medium and long range system planning.
• Initiates and/or maintains project plan documentation.
• Attends continuing education courses, seminars and conferences to keep abreast of Information Technology developments.
• Participates in the development and management of Policies & Procedures, including contingency plans related to HR/Financial Systems implementation and use.
• Follows Service Excellence guidelines.
• Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.