Business Continuity & Risk Process Lead

Intro to Role

This role leads, develops, implements, executes, and improves key enterprise processes and tools for Supply Chain Risk Management (SCRM) within the Supply Chain Excellence team. The role serves as the business process lead for the enterprise SCRM program and supports the ongoing development, maintenance, and reporting of the SCRM portfolio.

In partnership with sectors, functions, and risk assurance stakeholders, the role drives continuous improvement of core processes and tools, translates business needs into clear requirements, and supports solution design, configuration, and user adoption. The role monitors, improves, and maintains standards for the enterprise SCRM processes that identify, prioritize, and mitigate significant supply chain risks.

The role serves as the business process lead and business product owner for SCRM-related capabilities within J&J's enterprise risk and resilience digital platform. The role guides user story development, configuration, User Acceptance Testing (UAT), training, content management, and user adoption with stakeholders.

Responsibilities/Principal Duties

• Own the execution and delivery of key supply chain risk and resilience processes
• Partner with SCRM Leads to execute the annual product typing and site tiering, i.e. segmentation of products, internal manufacturing sites, and distribution sites for the enterprise
• Identify opportunities to continually improve the product typing and site tiering processes for greater insights and efficiency
• Communicate results to enterprise and sector partners, ensuring risk profiles are aligned across multiple enterprise functions
• Support the execution and continuous improvement of related enterprise SCRM governance processes
• Leverage supply chain expertise to identify, recommend, and lead the operationalization of the Resilience Index across the Enterprise
• Continuously refine and improve SCRM business process standards based on internal voice of customer and external benchmarks
• Create and maintain relationships and acquire relevant knowledge of core risk processes outside SCRM; identify ways to improve inputs to SCRM business process
• Lead and/or serve as a core team member across select cross functional initiatives focused on continually maturing J&J's Risk Management practices
• Own and maintain the SCRM Knowledge Center and related SharePoint repositories, including process documentation, templates, tools, guidance, training materials, knowledge articles, and supporting content
• Develop and maintain SCRM training, onboarding, communications, and user adoption materials
• Support the delivery of training sessions, workshops, awareness activities, and communities of practice
• Coordinate periodic reviews and updates of SCRM standards, procedures, templates, training materials, and supporting content to ensure continued accuracy and relevance
• Act as the Business Product Owner (BPO) for J&J's SCRM digital solution and risk assessment capabilities
• Lead the ongoing development, support, and capability roadmap for the risk management module in the enterprise digital solution by partnering with Sector Supply Chain Resilience Leads and ERM leadership
• Serve as the primary liaison with Fusion, JJT, and constituent stakeholders to translate business requirements into technical requirements; prioritize and ensure execution of prioritized improvement plans
• Guide user story development, solution configuration, business validation, User Acceptance Testing (UAT), release readiness, training, and user adoption with stakeholders
• Partner with SCRM Leads, assessment facilitators, and business stakeholders to translate Product Risk Assessment (PRA) and Site Risk Assessment (SRA) process requirements into Fusion workflows, data structures, reports, dashboards, and system enhancements
• Maintain assessment templates, scoring methodologies, workflow documentation, guidance materials, and supporting system content
• Support testing, deployment, training, and change management activities associated with assessment platform enhancements
• Monitor assessment data quality, process performance, and user adoption to identify opportunities for simplification, standardization, and automation
• Support integration of assessment outputs into enterprise reporting, portfolio management, and risk governance processes
• Partner with stakeholders to develop and communicate SCRM metrics, key performance indicators, key risk indicators, scorecards, and dashboards
• Coordinate the collection and validation of information required for accurate and consistent reporting
• Analyze assessment results, mitigation activities, portfolio performance, operational performance, and risk trends to identify improvement opportunities
• Support executive reporting, governance reviews, leadership updates, and annual planning processes
• Continuously improve the quality, consistency, usefulness, and automation of SCRM and BC&RM reporting
• Support the design, implementation, documentation, and continuous improvement of BC&RM Operational Services
• Identify opportunities to improve efficiency, consistency, standardization, automation, user experience, and service delivery performance across BC&RM processes and tools
• Support implementation of new workflows, operating procedures, templates, technologies, and service delivery models
• Support requirements gathering, process documentation, stakeholder coordination, and implementation activities related to Operational Services improvements
• Support execution of the BC&RM strategic roadmap, annual goals and objectives, and capability roadmaps
• Assist with the development of strategic presentations, leadership updates, governance materials, business reviews, portfolio documentation, and communications
• Conduct research, benchmarking, and analysis in support of strategy development and capability improvement
• Support special projects and assignments within the scope of the BC&RM Strategy Lead

Qualifications

Required Minimum Education: bachelor's degree from an accredited institution with preference being given to degrees in science, business, engineering or other technical disciplines.

Required Years of Related Experience: 8+

Required Knowledge, Skills and Abilities

• 8+ years of Supply Chain, Operations, Quality, Risk Management, or related experience
• Strong working knowledge of end-to-end supply chain processes, including sourcing, manufacturing, external manufacturing, logistics, capacity planning, and new product introduction
• Strong knowledge of Enterprise Risk Management and Supply Chain Risk Management principles, processes, and methodologies
• Strong understanding of how product, manufacturing network, and value-chain design decisions influence risk across the end-to-end supply chain
• Experience translating business-process requirements into digital workflows and supporting the testing, implementation, and adoption of digital solutions
• Demonstrated experience designing, documenting, standardizing, and continuously improving enterprise business processes and service design
• Experience defining and developing metrics, KPIs, dashboards, and data-driven insights to support operational and leadership decision-making
• Experience managing enterprise knowledge content, including standards, process documentation, templates, guidance, training materials, and SharePoint or comparable content-management platforms
• Demonstrated change-management experience, including development of training, communications, and user-adoption approaches for new or improved processes and digital capabilities
• Experience supporting strategic planning, governance, portfolio management, and executive-level reporting
• Strong stakeholder-management, facilitation, and influencing skills, with demonstrated ability to work across functions and organizational levels and communicate effectively with senior management
• Project Management Professional

Preferred Knowledge, Skills and Abilities

• Project Management experience
• Six Sigma Green Belt or Black Belt certification
• Multi-sector experience is preferred