Summary

The Business Development Community Liaison develops relationships at all levels of their customer base in a manner that establishes the business development representative as a credible, reliable, and valued resource to the customer/referral source. He/She is knowledgeable of the various components and benefits of residential treatment and acute care programs; and is familiar with the numerous and sometimes complex tasks of facilitating and supporting referrals through the admissions process. The Business Development Community Liaison implements the facility business development plan to meet/exceed referral and admission goals in assigned geographic territory by focusing on developing and managing productive, long-term referral relationships with existing primary and new referral sources. This position involves daily travel, including overnight travel; meeting with referral sources (new and existing) including hospitals/ER’s, DSS’, Court Service Units, psychiatrists, psychologists, other private providers, CSB’s, schools, and other community resources.

Job description

Position Summary

The Business Development Community Liaison develops relationships at all levels of their customer base in a manner that establishes the business development representative as a credible, reliable, and valued resource to the customer/referral source. He/She is knowledgeable of the various components and benefits of residential treatment and acute care programs; and is familiar with the numerous and sometimes complex tasks of facilitating and supporting referrals through the admissions process. The Business Development Community Liaison implements the facility business development plan to meet/exceed referral and admission goals in assigned geographic territory by focusing on developing and managing productive, long-term referral relationships with existing primary and new referral sources. This position involves daily travel, including overnight travel; meeting with referral sources (new and existing) including hospitals/ER’s, DSS’, Court Service Units, psychiatrists, psychologists, other private providers, CSB’s, schools, and other community resources.

Job Duties

Develops/Outlines a quarterly seasonal action plan and meets with supervisor quarterly for updates and modifications of plan. Include holiday referral development plan, fall and spring school campaigns.
Must have ability to assist in the implementation of marketing programs and strategies.
Accurately qualifies accounts as High, Medium, or Low for business potential.
Identifies Top Ten Referral Sources quarterly.
Develops new leads/accounts and maintains an updated profile of assigned accounts with current activity.
Manage existing customer relationships within accounts.
Ensures that Service AI Contact Records are updated and completed monthly, along with month-end report.
Maintains a weekly number of qualified business development face-to-face meetings and contacts (number of contacts assigned by DBD).
Daily monitors the referral and admission case management of referrals for his/her territories. This includes but is not limited to; tracking the progress of the initial review of referrals by NNBHC, assisting with getting additional information, and facilitating the admission of the youth to the facility.
Meets or exceeds monthly and annual performance goals/expectations for referrals/admissions.
Contacts customers utilizing services within the first month of placement, with regular contact monthly as appropriate, to inquire about satisfaction with services and need for other services.
Performs other duties as assigned/required by this position.

Requirements

Must be at least 21 years of age.
Bachelors in Marketing, Business Administration, Behavioral Science, or related field highly preferred.
Minimum of three (3) years of experience directly related to mental health care marketing in hospitals or managed care environments.
A strong client service background is mandatory.
Has proven record in business development and sales.
Ability to effectively manage time.
Must exercise good judgment and have extremely high business ethics, be flexible, and adaptable, polite and customer service oriented.
Accuracy is mandatory in all aspects of position.
Knowledge in areas of marketing and business development in healthcare and in managed care required.
Working knowledge of public relations, communications, media relations and event planning.
Understanding of behavioral sciences and the objectives of mental health treatment in inpatient and outpatient settings is required.
Excellent oral, written and analytical skills are mandatory.
Must have strong public speaking skills and be able to present materials in a clear and concise manner.
Superior interpersonal skills are necessary for successful performance in this role.
Must be computer literate and be able to operate simple machinery necessary to perform duties such as a computer, copy machines, calculator, typewriters, VCR, camcorder, television, camera, overhead projector, etc.
Must possess solid ethical standards in relation to all aspects of business development.
Must demonstrate superior leadership abilities and direct a marketing teams, establish priorities and successfully plan, develop, implement, coordinate and manage marketing systems.
Driver's License Required.

Benefits

Competitive Compensation
Tuition Reimbursement Program
Medical, Dental & Vision
Prescription Drug Plan
401(k) Matching
Discounted Stock Plan
Paid Time Off
Career Development Opportunities

Company overview

Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected providers of hospital and healthcare services, operating as a Fortune 300 corporation headquartered in King of Prussia, Pennsylvania. Founded in 1979, UHS has grown into a major healthcare enterprise with approximately 99,000 employees and annual revenues exceeding $14 billion. The company operates through its subsidiaries, managing 29 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington D.C., Puerto Rico, and the United Kingdom. UHS provides comprehensive healthcare services including acute care, behavioral health treatment, cancer centers, and ambulatory surgical centers. The company's strategy focuses on building or acquiring high-quality hospitals in rapidly growing markets and investing in advanced medical equipment and skilled personnel to become the leading healthcare provider in each community it serves. UHS is publicly traded on the New York Stock Exchange (NYSE: UHS) and has established a strong reputation for delivering compassionate, high-quality care while maintaining financial stability and operational excellence.