Business Engagement Lead – Sr. Manager
Pfizer Statistics Program
Summary
The Business Engagement Lead is a techno-functional leader accountable for execution and operational governance of patient services platform for Specialty BU. This role acts as the day-to-day AI, Technology and Data partner embedded with Specialty BU operational leadership team and patient services enablement leadership team, translating business priorities into deliverable roadmaps, funded initiatives, and reliable operations.
Job description
Business Engagement
- Build trusted relationship with senior BU leaders and PSS Leadership team
- Serve as the primary AI, Digital and data partner for Specialty Business Unit Patient Services and sitting member of their operational leadership teams, owning the translation of business priorities into executable technology plans to deliver outcomes aligned to enterprise vision.
- Maintain deep understanding of Specialty go-to-market models, patient access and support workflows, and operational requirements.
- Support business planning cycles by shaping realistic delivery plans, sequencing, and dependency management for technology initiatives.
- Identify opportunities to introduce and implement AI / Automation to deliver efficiency improvements and remove access barriers
Roadmap & Delivery Execution
- Own the Specialty Patient Services capability roadmaps, ensuring alignment to critical launches, in-market optimization, operational challenges and evolving patient support needs.
- Lead governance for programs, enhancements, and releases for Specialty. Ensuring quality, timeliness, and compliance; manage intake, prioritization, and backlog execution in partnership with Product, Platform, and Data teams.
Operational Ownership & Governance
- Accountable for run-state performance of Specialty and Patient Services systems, including incident, change, release, and service management.
- Contribute to implement fit-for-purpose governance for demand management, release planning, and risk escalation within scope; ensure adherence to system lifecycle, validation, and change management standards.
AI & Data Enablement
- Partner with Enterprise data and platform teams to implement and scale approved AI and analytics use cases relevant to Specialty and Patient Services.
- Drive business adoption through workflow integration, training, and change management.
- Ensure AI solutions are deployed in accordance with privacy, security, and promotional compliance guardrails.
Requirements
- Bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
- Experience supporting US Commercial and/or Patient Services technology domains
- Proven experience in business engagement, delivery governance, and escalation management
- Experience delivering and operating commercial platforms such as Salesforce CRM, Veeva, digital engagement, and patient services technologies
- Working knowledge of data platforms and AI/analytics enablement, with a focus on implementation and adoption rather than strategy definition
- Demonstrated ability to lead complex delivery portfolios in a matrixed, regulated environment
- Experience managing offshore or managed service delivery models
- Ability to travel based on business needs
- Permanent work authorization in the United States
Benefits
- 401(k) Matching
- Retirement Savings Contribution
- Paid Vacation
- Paid Holidays
- Paid Personal Days
- Paid Caregiver Leave
- Paid Parental Leave
- Paid Medical Leave
- Medical Coverage
- Prescription Drug Coverage
- Dental Coverage
- Vision Coverage
- Share Based Long Term Incentive
Company overview
The Pfizer Statistics Program represents the statistical and data sciences functions within Pfizer Inc., one of the world's premier biopharmaceutical companies. This specialized program encompasses both the statistical analysis capabilities that support Pfizer's drug development pipeline and the educational initiatives like the Breakthrough Fellowship Program that includes MS Statistics components. As part of Pfizer's Research & Development organization, the Statistics Program plays a critical role in clinical trial design, data analysis, regulatory submissions, and evidence generation for Pfizer's innovative medicines and vaccines. The program employs advanced statistical methodologies and data science techniques to ensure the scientific rigor and integrity of Pfizer's clinical research across therapeutic areas including oncology, internal medicine, immunology, and vaccines. Through its integration with Pfizer's global operations, the Statistics Program contributes to the company's mission of delivering breakthroughs that change patients' lives by providing robust statistical support from early discovery through post-marketing surveillance.