Business Office Associate
Lexington Health
Summary
Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.
Job description
Job Summary
Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.
Essential Functions
- Maintains positive attitude; has contact by phone, correspondence or in person meetings with persons in other departments or outside the practice; tact required in all communication
- Appropriate communication of information to all ages (infant through geriatric)
- Responsiveness to all patients and office staff requests
- Performance of duties assigned by authorized personnel or as required in an emergency
- Communication: answer and transfer telephone calls; accurate and timely relay of orders/messages
- Scheduling: referrals, appointments, ancillaries, surgeries, hospital admissions
- Medical Records: documentation, forms/chart structure, electronic chart maintenance, image files, faxing, copying
- Mail: in and out
- Office Operations: enter/verify/correct patient demographics and insurance information; obtain signatures and consents; post charges/payments; collect payment for office visits; daily updates; deposits; maintain cash drawer; screening and collecting unpaid balances; financial counseling; work accounts receivable; precertification/authorization
- Operation of and responsibility for equipment including routine maintenance, ordering of supplies, log sheets and cleaning
Duties & Responsibilities
- In-service/Education: department orientation, annual training
- Clerical log sheets/audits: samples, equipment
- Coding: E&M/basic visits, office procedures/complex visits, surgeries, hospital services, correspondence, statistical reports, accounts payable, payroll, chaperone
- Provides support and guidance for clerical policies and procedures
- All other duties as assigned
Requirements
- High School Diploma or Equivalent
- 6 months in a related field involving administrative support and customer service activities
- Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program
- No required certifications or licensure
- No required training
Benefits
- Medical, Dental & Life Insurance Day One
- Flexible Spending Accounts (FSAs)
- 403(b) Match up to 6%
- Employer Paid Life Insurance
- Supplemental Life Insurance
- Adoption Assistance
- Short-Term Disability
- Long-Term Disability
- Tuition Reimbursement
- Student Loan Forgiveness
Company overview
Lexington Health is a comprehensive healthcare network serving the Midlands region of South Carolina, formerly known as Lexington Medical Center. Established in 1971 as Lexington County Hospital with just 125 beds and 250 employees, the organization has grown into a major regional healthcare system. Today, Lexington Health operates a 607-bed teaching hospital that serves as the flagship facility, along with six community medical and urgent care centers, nearly 80 physician practices, and employs more than 9,000 healthcare professionals. The network is the only locally owned, independent healthcare system in the Midlands region and maintains an affiliation with Duke University School of Medicine. Lexington Health provides a full spectrum of medical services including cardiovascular care, cancer treatment through its Duke Cancer Institute affiliation, women's services delivering over 4,000 babies annually, emergency care treating more than 105,000 patients each year, and specialized programs in orthopedics, neurology, and other medical specialties. The organization has earned numerous accolades including being ranked as the #1 hospital in Columbia for four consecutive years and achieving Magnet with Distinction recognition from the American Nurses Credentialing Center, making it the only hospital in South Carolina with this distinction.