Business Office Associate
Lexington Health
Summary
Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.
Job description
Job Summary
Assists patients, visitors, providers and office staff in a courteous and friendly manner. Performs all duties efficiently and timely, while maintaining a positive patient flow. Serves as an office liaison when required.
Essential Functions
- Maintains positive attitude and communicates tactfully with other departments and outside the practice
- Communicates appropriately with patients of all ages (infant through geriatric)
- Responds to all patients and office staff requests
- Performs duties assigned by authorized personnel or as required in an emergency
- Handles telephone communication including answering and transferring calls
- Relays orders and messages accurately and timely
- Schedules referrals, appointments, ancillaries, surgeries, and hospital admissions
- Maintains medical records including documentation, forms, electronic chart maintenance, image files, faxing, and copying
- Handles incoming and outgoing mail
- Enters, verifies, and corrects patient demographics and insurance information
- Obtains necessary signatures and consents
- Posts charges and payments
- Collects payment for office visits
- Performs daily updates and deposits
- Maintains cash drawer
- Screens and collects unpaid balances
- Provides financial counseling when needed
- Works accounts receivable
- Handles precertification and authorization
- Operates and maintains general office equipment
Duties & Responsibilities
- Participates in department orientation and annual training
- Maintains clerical log sheets and audits
- Performs coding for E&M/basic visits, office procedures/complex visits, surgeries, and hospital services
- Handles correspondence and statistical reports
- Processes accounts payable and payroll
- Serves as chaperone
- Provides support and guidance for clerical policies and procedures
- Performs all other duties as assigned
Requirements
- High School Diploma or Equivalent
- 6 months in a related field involving administrative support and customer service activities
- Experience can be substituted for successful completion of a Medical Office Administrative Assistant certificate program
- No required certifications or licensure
- No required training
Benefits
- Medical, Dental & Life Insurance
- Flexible Spending Accounts
- 403(b) Matching
- Employer Paid Life Insurance
- Supplemental Life Insurance
- Adoption Assistance
- Short & Long-Term Disability
- Tuition Reimbursement
- Student Loan Forgiveness
Company overview
Lexington Health is a comprehensive healthcare network serving the Midlands region of South Carolina, formerly known as Lexington Medical Center. Established in 1971 as Lexington County Hospital with just 125 beds and 250 employees, the organization has grown into a major regional healthcare system. Today, Lexington Health operates a 607-bed teaching hospital that serves as the flagship facility, along with six community medical and urgent care centers, nearly 80 physician practices, and employs more than 9,000 healthcare professionals. The network is the only locally owned, independent healthcare system in the Midlands region and maintains an affiliation with Duke University School of Medicine. Lexington Health provides a full spectrum of medical services including cardiovascular care, cancer treatment through its Duke Cancer Institute affiliation, women's services delivering over 4,000 babies annually, emergency care treating more than 105,000 patients each year, and specialized programs in orthopedics, neurology, and other medical specialties. The organization has earned numerous accolades including being ranked as the #1 hospital in Columbia for four consecutive years and achieving Magnet with Distinction recognition from the American Nurses Credentialing Center, making it the only hospital in South Carolina with this distinction.