Business Office Manager

Overview

We are seeking an experienced Business Office Manager to oversee daily revenue cycle and business office operations. This position is responsible for managing billing, collections, accounts receivable, cash posting, and staff performance to ensure strong financial results and compliance with payor requirements.

Responsibilities

• Manage the daily operations of inpatient, outpatient and physician business office functions.
• Integrate with financial services to ensure the proper presentation of the financial condition of the facility.
• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
• Establish and maintain controls for all cash collected and posted in patient accounting system.
• Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
• Select and monitor outside collection vendors engaged in the collection of facility receivables.
• Review and balance agency reports to system reports and approve agency invoices.
• Lead and provide operational directives for all business office activities related to the claims management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
• Define and provide the necessary support and leadership to achieve departmental goals and objectives.
• Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary.
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• May include managing and directing subordinate staff to identify goals and objectives.

Qualifications

• High School diploma or equivalent required.
• Some college course work preferred.
• Two or more years' job-related experience required, preferably in behavioral health.
• One or more years' supervisory experience required.
• Strong revenue cycle technical skills required.
• Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.