Business Operations Analyst
Sentara Health
Summary
Designs, produces, and analyzes customer operations data to support business operations and strategic initiatives. Creates and maintains reports for operational processes, performance metrics, and special projects. Utilizes applications, databases, information systems, statistical tools, and analytical principles to monitor trends, evaluate performance, and provide actionable insights. Assists in the implementation, maintenance, enhancement, and continuous improvement of information systems, reporting processes, and operational workflows.
Job description
Job Description
Designs, produces, and analyzes customer operations data to support business operations and strategic initiatives. Creates and maintains reports for operational processes, performance metrics, and special projects. Utilizes applications, databases, information systems, statistical tools, and analytical principles to monitor trends, evaluate performance, and provide actionable insights. Assists in the implementation, maintenance, enhancement, and continuous improvement of information systems, reporting processes, and operational workflows.
Responsibilities
- Designs, develops, and maintains operational and business reports.
- Creates and distributes routine and ad hoc reports to support business operations and special projects.
- Analyzes operational data to identify trends, risks, and opportunities for improvement.
- Monitors performance metrics and provides reporting insights to leadership.
- Utilizes databases, information systems, and analytical tools to support business objectives.
- Assists with the implementation, maintenance, and enhancement of information systems.
- Collaborates with operational leaders to identify reporting needs and process improvement opportunities.
- Supports special projects through data collection, analysis, and reporting.
- Ensures data integrity, accuracy, and consistency across reporting platforms.
- Performs other duties as assigned.
Requirements
- Three years of related experience required in one or more of the following areas: Operations, Information Technology (IT), Reporting, or Related Business Experience
- Knowledge of operational processes, reporting methodologies, information systems, and data analysis principles
- Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and communicate findings effectively
- Experience working with databases, reporting tools, and multiple software applications
- Ability to manage priorities, maintain data accuracy, and support process improvement initiatives
- Strong organizational, communication, and customer service skills
- Bachelor's Degree preferred
Benefits
- Medical, Dental & Vision
- Adoption, Fertility & Surrogacy Reimbursement
- Paid Time Off & Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term & Short-Term Disability
- Critical Illness Plans
- Life Insurance
- 401(k)/403(b) Employer Match
- Tuition Assistance
- Student Debt Pay Down
- Pet Insurance
- Legal Resources Plan
- Annual Discretionary Bonus
Company overview
Sentara Health is a leading not-for-profit integrated healthcare delivery system serving Virginia, northeastern North Carolina, and Florida. Founded in 1888 and headquartered in Hampton Roads, Virginia, Sentara operates 12 acute care hospitals across its service area, with 10 hospitals holding prestigious Magnet® recognition for nursing excellence. The organization employs approximately 34,000 healthcare professionals and serves over 1 million health plan members through its Sentara Health Plans division. As one of the top 20 largest not-for-profit integrated health systems in the United States, Sentara is nationally recognized for clinical quality, safety, and innovation. The system has received numerous accolades including Health Quality Innovator of the Year (2024), Forbes' "America's Best-In-State Employer" (2024), and inclusion in IBM Watson Health's "Top 15 Health Systems." Sentara's comprehensive services span hospital care, outpatient facilities, home health, hospice services, and specialized programs like the Nightingale air ambulance service, which has completed over 20,000 missions since 1982.