Business Operations Manager
Guardant Health
Summary
The Manager, Business Operations is a trusted operational partner to the Client Services Executive team. You will turn business priorities into coordinated plans, lead cross-functional initiatives, and provide executive support that keeps leaders focused on the business. You will bring structure, accountability, and consistency to operations across teams.
Job description
Business Planning and Program Execution
- Partner with Client Services leadership on organizational and operational planning, translating approved priorities into work plans with clear deliverables, timelines, owners, and success measures.
- Lead cross-functional initiatives on behalf of executive leadership, managing scope, schedules, approved budgets, dependencies, and risks, and driving accountability for commitments.
- Coordinate monthly headcount adjustments with the Workforce Planning Manager, consolidate inputs, track leadership decisions, and support implementation of approved staffing changes.
- Run the recurring Client Services business review process, including scheduling, contributor deadlines, consolidation of performance data and presentation materials, and follow-up on decisions and action items.
- Align priorities and coordinate execution with Sales, Marketing, the Client Services Center of Excellence, and other stakeholders.
- Coordinate business process outsourcing (BPO) logistics in support of decisions made by senior leaders and designated functional owners.
Executive Partnership and Communications
- Anticipate executive needs and tailor support to leadership priorities, communication styles, and decision-making preferences.
- Assess incoming requests and issues, then resolve, route, defer, or escalate them within delegated authority and company policy.
- Prepare and coordinate executive presentations, briefings, business review materials, and sensitive internal and external correspondence.
- Facilitate cross-departmental communication so stakeholders understand decisions, commitments, and next steps.
- Identify commitments, operational risks, and unresolved matters that need leadership attention, and recommend action.
Financial and Administrative Operations
- Support development and management of the Client Services operating budget with leadership and Finance, including tracking expenditures, identifying variances, and coordinating follow-up.
- Coordinate vendor engagement, contract review and approval workflows, purchase orders, and invoice processing in line with procurement policies.
- Manage executive expense reporting and corporate card purchases within established authorization limits.
- Track budgets and spending for assigned projects, meetings, recognition programs, and team activities; flag anticipated overruns and obtain approval before commitments exceed approved budgets.
Executive Scheduling, Meetings, and Travel
- Manage complex calendars for the VP and, as needed, the SVP, prioritizing meetings, preparation time, and travel.
- Coordinate leadership meetings, offsites, and team-building activities, including agendas, materials, logistics, and action tracking.
- Arrange domestic and international travel within company policy and approved budgets, prepare itineraries and meeting context, account for time zones, and manage schedule changes.
- Maintain the Client Services team calendar and communicate key deadlines, events, and milestones.
Team Programs and Enablement
- Manage administration of the Client Services awards and recognition program with the Workforce Planning Manager and leadership.
- Coordinate team swag and branded merchandise, including item selection, vendor ordering, budget tracking, and distribution.
- Standardize and coordinate Client Services onboarding processes, materials, and introductions with hiring managers and stakeholders.
- Maintain working knowledge of Guardant Health products and services to support team priorities.
Process Improvement and Operational Visibility
- Develop and maintain documentation, project trackers, and operational tools that improve efficiency, visibility, and accountability across teams and geographies.
- Work with the Workforce Planning Manager and stakeholders to monitor and report key operational metrics, identify risks and opportunities, and prepare recommendations for leadership.
- Recommend and implement approved process improvements, establish clear ownership, and assess whether changes deliver their intended results.
Requirements
- Bachelor's degree
- 8+ years of progressively responsible experience in business operations, program or project management, executive support, chief of staff, or comparable roles
- Demonstrated success owning complex programs and cross-functional initiatives, coordinating multiple stakeholders, and driving results through influence in a matrixed organization
- Experience directly supporting senior executives, including complex calendar management, meeting preparation, travel coordination, and confidential communications
- Strong business judgment and analytical skills
- Experience supporting operating budgets and managing vendor relationships, contract coordination, purchasing, and expense processes
- Excellent written, verbal, and interpersonal communication skills
- Professionalism, discretion, and sound handling of confidential information
- Strong organizational and project management skills
- Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
- Experience with collaboration platforms such as Zoom and Teams and project-tracking tools such as Smartsheet
Benefits
- Hybrid Work Model
- Medical, Dental & Vision
- 401(k) Matching
- Paid Time Off
- Bonus
- Equity
Company overview
Guardant Health, Inc. is a leading precision oncology company headquartered in Palo Alto, California, focused on transforming cancer care through advanced blood and tissue testing technologies. Founded in 2012 by Helmy Eltoukhy and AmirAli Talasaz, who serve as co-CEOs, the company specializes in liquid biopsy tests that detect cancer from circulating tumor DNA in blood samples. Guardant Health's flagship product, Guardant360, was the first comprehensive liquid biopsy test approved by the FDA for tumor mutation profiling and companion diagnostics in non-small cell lung cancer. The company has expanded its portfolio to include Guardant Reveal for residual disease monitoring, Guardant360 TissueNext tissue testing, and Shield, the first FDA-approved blood test for colorectal cancer screening. Guardant Health operates globally with approximately 1,999 employees and generates revenue from precision oncology testing services for clinical and biopharmaceutical customers, as well as development services and technology licensing. The company's innovative approach enables earlier cancer detection, treatment selection, and monitoring, helping to improve patient outcomes across all stages of cancer care.