Business Process Analyst
ForTec Medical
Summary
We are seeking a Business Process Analyst to support ForTec Medical's Systems Design & Intelligence (SDI) team by analyzing, documenting, and maintaining business processes across the organization. The primary focus of this role is transforming meeting transcripts, business interviews, discovery sessions, and existing documentation into accurate, organized, and reusable process maps, process narratives, and supporting knowledge materials.
Job description
Business Process Documentation & Mapping
- Analyze meeting transcripts, discovery notes, existing procedures, system documentation, and other source materials to develop accurate current-state business process documentation.
- Create and maintain process maps, workflows, SIPOC diagrams, swimlane diagrams, and supporting process narratives using established SDI methodologies, templates, and standards.
- Document process activities, decision points, business rules, participating teams, roles and responsibilities, handoffs, exceptions, workarounds, and interactions between business systems.
- Organize complex or incomplete information into clear, logical, and understandable documentation, identifying gaps, inconsistencies, and areas requiring clarification.
- Refine documentation based on feedback from functional SDI members and business subject matter experts, ensuring accuracy, consistency, and appropriate levels of detail.
Process Discovery & Analysis
- Work alongside functional SDI team members to learn and understand business operations, workflows, and supporting systems.
- Participate in business process discovery meetings, stakeholder interviews, workshops, and system demonstrations, capturing key information and asking clarifying questions.
- Research and investigate business processes using available documentation, meeting recordings, and other approved information sources.
- Assist in identifying process gaps, inefficiencies, manual workarounds, and opportunities for improvement.
- Assist with targeted follow-up discussions to clarify process details, resolve documentation questions, and support increasingly independent process analysis.
Process Knowledge Management & SDI Collaboration
- Organize, maintain, and update process documentation within the SDI process knowledge repository and approved collaboration tools, applying consistent templates, naming conventions, classifications, and version control practices.
- Maintain appropriate links between process documentation, project artifacts, supporting source materials, decisions, and related business or systems information to ensure traceability, context, and reuse.
- Collaborate with functional SDI members, business process owners, and IT teams to validate documentation and support a shared understanding of business processes.
- Support SDI initiatives by capturing and preserving process knowledge developed through discovery and project activities, providing documentation that supports future analysis, process design, and system improvements.
- Learn and apply approved process mapping, collaboration, and AI-assisted documentation tools while contributing ideas to improve documentation practices and team effectiveness.
Requirements
- Bachelor's degree in Business, Information Systems, Operations, Industrial Engineering, or related field, or equivalent combination of education, training and relevant experience
- 1–3 years of experience in business analysis, business process documentation, operations analysis, or a related field preferred
- Experience creating process maps, workflow diagrams, or structured business documentation
- Familiarity with business process mapping techniques including flowcharts, SIPOC diagrams, and swimlane diagrams
- Experience with process mapping tools such as Miro, Microsoft Visio, Lucidchart, or similar applications preferred
- Proficiency with Microsoft 365 applications including Word, Excel, Teams, and SharePoint
- Familiarity with enterprise business applications such as ERP, CRM, or other operational systems beneficial
- Exposure to Lean, Six Sigma, or similar process improvement methodologies beneficial
- Strong analytical thinking, curiosity, and willingness to learn
- Ability to organize complex information and produce high-quality documentation
- Strong collaboration skills and receptiveness to feedback
- Strong attention to detail, accuracy, and completeness
- Strong written communication skills
- Active listening and interpersonal skills
- Highly organized, self-motivated, and eager to learn
Benefits
- Paid Time Off
- Company-Paid Holidays
- Floating Holiday
- Medical, Dental & Vision
- Short & Long-Term Disability
- Life Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Health and Wellness Program
- 401(k) Matching
- Profit-Sharing Opportunities
- Financial Advising Resources
- Teladoc Account
- Employee Assistance Program
- Employee Referral Bonuses
- Tenure Milestone Awards
- Holiday Bonuses
- Performance-Based Recognition
Company overview
ForTec Medical is a nationwide industry leader dedicated to improving patient health and healthcare by delivering innovative surgical technologies on demand. Founded in 1988 and headquartered in Hudson, Ohio, the company has grown from humble beginnings in Northeast Ohio to become a coast-to-coast service provider operating in 48 states. ForTec specializes in mobilizing advanced surgical technologies, including the broadest array of lasers, to hospitals, surgery centers, and physician offices on an as-needed basis. The company's unique pay-per-use model allows healthcare facilities to access the latest generation of surgical technologies without costly capital investments, technology obsolescence risk, or staffing challenges. ForTec provides comprehensive support through highly-trained Clinical Technology Specialists who ensure safe equipment operation during procedures. The company serves multiple medical specialties including urology, ophthalmology, ENT, neurosurgery, vascular surgery, and more, offering services such as medical laser service and repair, lithotripsy services, surgical laser rental, laser vision correction, and laser safety training. With a workforce of 501-1,000 employees, ForTec maintains a strong commitment to excellence, integrity, and positive culture while delivering distinctive service excellence to improve patient outcomes across the United States.