Business Process Analyst, Global Products - NGS & Clinical Services
Azenta Life Sciences
Summary
The Business Process Analyst supports the Global Products team by analyzing, documenting and improving the end-to-end workflows that take NGS and clinical service projects from quote through data delivery. The role partners with Study Management, Technical Applications, Laboratory Operations, Bioinformatics and IT to define business requirements for system enhancements, maintain standardized process documentation across regions, and deliver reporting and automation that reduce manual effort and improve turnaround time and customer experience.
Job description
How Will You Add Value
The Business Process Analyst supports the Global Products team by analyzing, documenting and improving the end-to-end workflows that take NGS and clinical service projects from quote through data delivery. The role partners with Study Management, Technical Applications, Laboratory Operations, Bioinformatics and IT to define business requirements for system enhancements, maintain standardized process documentation across regions, and deliver reporting and automation that reduce manual effort and improve turnaround time and customer experience.
What You'll Do
- Map and analyze current-state quote-to-delivery workflows for NGS and clinical services; identify gaps, redundancies and improvement opportunities, and recommend future-state processes.
- Gather, document and prioritize business requirements for enhancements to LIMS, quoting and order-form systems; serve as the business liaison to IT through development, release and adoption.
- Perform user acceptance testing (UAT) of system releases; document defects and confirm resolution with IT.
- Develop and maintain standardized process documentation, work instructions and customer communication templates, aligned to governing SOPs and maintained under version control.
- Build and maintain a centralized repository of product and process information used by teams in the US, EMEA and Japan.
- Identify and implement workflow automation opportunities, including approved AI and productivity tools, in accordance with company IT, security and data-governance policies.
- Support continuous improvement events (e.g., Kaizen), including data collection, facilitation and tracking of action items to completion.
- Train end users on new processes, tools and system changes, and support change management and adoption.
- Other duties as assigned.
What You Will Bring
- B.S. in Life Sciences, Business, Information Systems or a related discipline with 3+ years of relevant experience in laboratory operations, study/project management or business process roles required
- M.S. in a related discipline with 2+ years of relevant experience preferred
- Experience gathering business requirements and translating them into clear functional specifications
- Experience with process mapping and continuous improvement methods (e.g., Lean, Six Sigma); certification a plus
- Working knowledge of NGS workflows, from sample receipt through sequencing and data delivery, preferred
- Proficiency with Microsoft 365 (Excel, SharePoint, Teams); experience with LIMS, reporting tools (e.g., Power BI, Tableau) or Smartsheet preferred
- Experience with workflow automation or AI-enabled productivity tools preferred
Knowledge, Skills & Abilities
- Strong analytical and problem-solving skills with close attention to detail
- Ability to communicate complex scientific and technical information clearly, both verbal and written
- Ability to manage multiple projects and competing priorities in a fast-paced, customer-oriented environment
- Cross-team collaboration experience required
- Highly organized, independent, team player
Requirements
- B.S. in Life Sciences, Business, Information Systems or a related discipline
- 3+ years of relevant experience in laboratory operations, study/project management or business process roles
- Experience gathering business requirements and translating them into clear functional specifications
- Experience with process mapping and continuous improvement methods (e.g., Lean, Six Sigma)
- Cross-team collaboration experience required
- Strong analytical and problem-solving skills with close attention to detail
- Ability to communicate complex scientific and technical information clearly, both verbal and written
- Ability to manage multiple projects and competing priorities
Benefits
- 401(k) Matching
- Medical, Dental & Vision
- Paid Time Off
Company overview
Azenta Life Sciences is a leading global provider of comprehensive life sciences solutions dedicated to enabling impactful breakthroughs and therapies to reach the market faster. Headquartered in Burlington, Massachusetts, the company operates worldwide with approximately 3,000 employees across North America, Europe, and Asia. Azenta offers an integrated suite of sample exploration and management solutions that accelerate discovery, development, and delivery processes for pharmaceutical, biotechnology, academic, and healthcare institutions. Their core capabilities span genomics services through GENEWIZ, cryogenic storage systems, laboratory automation, and informatics solutions. The company provides reliable cold-chain sample management, automated storage systems, consumables, instruments, and laboratory information management systems (LIMS) to support drug development, clinical research, and advanced cell therapies. Azenta's mission focuses on helping life sciences organizations operate with greater speed and precision while maintaining sample integrity throughout the research continuum.