Business Process Automation / IT Professional

Key Responsibilities

Business Analysis & Process Improvement

• Partner with business stakeholders to identify process improvement opportunities and develop technology-enabled solutions.
• Gather, analyze, document, and validate business requirements.
• Translate business needs into detailed functional and technical requirement specifications.
• Lead process redesign, workflow optimization, and automation initiatives.
• Develop implementation plans, testing strategies, deployment plans, and user training materials.
• Drive continuous improvement initiatives utilizing Lean, automation, and AI technologies.

ServiceNow Platform Administration & Support

• Provide North America support for the ServiceNow platform.
• Manage modification requests, change management activities, testing, deployment, and user adoption.
• Administer ServiceNow workspaces, including PDF Templates, Email Templates, Task and Action Creation, and Workflow Support.
• Collaborate with Global ServiceNow Insights and Development teams on enhancements and issue resolution.
• Support integration of ServiceNow data with SAP, Datamart, SQL Server, and reporting solutions.

Power Platform Development

• Design, develop, test, and deploy Power Apps, Power Automate Flows, AI-driven process automation solutions, and business workflow applications.
• Maintain and enhance existing applications including Delivery Performance / Damaged Missing App, OEM Bundle Issue Trackers, MIV Day One, MIV Project Communication, ISE/CSE Metrics, TPS Applications, DCS Applications, and CSC Application Support.

CSC Application Support

• Support CSC business applications by developing requirement specifications, coordinating testing and deployment activities, managing application enhancements, supporting P58 vs P40 business impacts across CSC applications, providing reporting and analytics solutions, and supporting Sales and ServiceNow data-related initiatives.

SharePoint Administration & Collaboration Solutions

• Design and maintain SharePoint sites and portals.
• Support CSC and OM portals.
• Design pages using modern web parts and user experience best practices.
• Manage document libraries, navigation structures, security and permissions, and site architecture.

Data Management & Analytics

• Administer SQL Server databases and data structures.
• Create and maintain databases, tables, mappings, and data integrations.
• Support ERP-related data feeds including SAP, ServiceNow, Datamart, and SQL Server.
• Develop ad hoc reporting and analytics solutions.
• Support data visualization and KPI reporting through Power BI, Qlik, and other analytics platforms.

Compliance & IT Governance

• Ensure solutions align with enterprise IT governance standards.
• Support CMDB processes, ITCCS application registration, Data Privacy Assessments, application compliance reviews, and FDA Part 11 requirements (where applicable).
• Maintain familiarity with the Siemens Healthineers IT landscape and architecture standards.

Required Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or related field. Equivalent combination of education and experience may be considered.

Experience: 5+ years of experience in business systems analysis, process automation, application support, or business technology solutions. Experience gathering and documenting business requirements. Experience supporting enterprise business applications and workflows. Experience leading testing, implementation, and user adoption activities.

Technical Skills Required: Microsoft Power Apps, Microsoft Power Automate, SharePoint Site Design and Administration, SQL Server, Relational Database Design, Business Process Analysis, Requirements Documentation, Testing and Change Management, ServiceNow Platform, Power BI or Qlik Analytics, Microsoft Office Suite.

Preferred: Microsoft Copilot and AI Automation Technologies, Datamarts and Data Warehousing, HTML/CSS, REST APIs and Integrations, SAP Data Structures, Agile Project Delivery Methodologies, Workflow Automation Platforms, Low-Code/No-Code Development.

Key Competencies: Business Process Improvement, Digital Transformation, Business & Technical Problem Solving, Stakeholder Management, Data Analytics, Process Automation, Application Lifecycle Management, Communication and Training, Continuous Improvement, Cross-Functional Collaboration.

Success Measures

• Deliver measurable process efficiency improvements through automation.
• Improve business data visibility and reporting capabilities.
• Reduce manual effort through workflow automation and AI-enabled solutions.
• Ensure stable operation of key business applications and portals.
• Drive adoption of digital solutions across business and operational teams.
• Serve as a trusted liaison between business stakeholders, IT teams, and development organizations.