Business Process Improvement Manager

Job Summary

Lead the identification, evaluation, and implementation of process improvements to deliver value to the organization. Apply experience to drive change management efforts and achieve measurable results while assessing the value of the improvements implemented. Responsible for identifying, analyzing, and improving business processes cross functionally with an end-to-end approach to increase efficiency, effectiveness, and enhancing the end-user experience. Track, monitor and support multiple teams and projects to ensure successful outcomes and timely completion. Provide project oversight and guidance to ensure consistency and with enough detail to identify scope creep and project overlap. Manage a team of highly motivated individuals with high volume project work that includes technical development.

Major Responsibilities

• Develop and implement process improvement initiatives to optimize processes, increase efficiency and reduce waste while delivering value to the organization.
• Collaborate with cross-functional teams to design and implement solutions that meet requirements and drive efficiency.
• Provide change management support and training to ensure successful adoption of process improvements.
• Implement metrics to track process performance and report progress to senior leadership while assessing the value delivered.
• Continuously monitor and evaluate processes to identify opportunities for further improvements and assess their value.
• Develop and maintain process documentation and standard operating procedures (SOPs) to ensure consistency and compliance while accessing their value.
• Oversee various initiatives team members are supporting and ensuring consistency and tool selection meets efficiency standards.
• Take a lead position in complex initiatives of strategic importance.
• Act as trusted business partner and project management advisor for project managers, consulting on escalations and advising on methodologies.
• Oversee professional employees with proficiency in project management and technical expertise.
• Ensure project timelines are met or remove roadblocks as needed for team members.
• Escalate issues to upper management when progress cannot be made.
• Hiring, staffing, performance reviews, recommending pay increases, training and development of team members, ensure consistent application of organizational standards and policies.
• Assign projects utilizing resource planning tools and ensure the team's workload is within their capacity. Escalate staffing challenges as required.

Minimum Job Requirements

Education: Bachelor's Degree in an IT or a business-related field.

Work Experience: At least 5 years of experience in supporting transformational efforts that have resulted in sustained, on-going process improvement. At least 2 years of experience in technical capacity building tools that support business initiatives.

Knowledge / Skills / Abilities: Well-developed project management, process redesign, and analytical skills. Work is primarily in an office setting. Occasional travel up to 10% may be required to other company locations or to attend conferences or training sessions. Display effective organization skills and manage multiple and often competing priorities. Intermediate to advanced level skill in spreadsheet and data management tools – e.g. MS Excel, MS Access, Tableau, Alteryx, etc. Experience with SAP. Expertise in SQL. Intermediate experience with data visualization tools such as Tableau, Power BI, or similar platforms.