Business Process & Internal Controls Manager
Abbott
Summary
This role will lead the assessment, documentation, and optimization of business processes and internal controls across the organization, with an initial focus on the XIFIN platform. The position will partner with Finance, Revenue Cycle, Compliance, IT, Operations, and Quality teams to ensure processes align with policy, controls are appropriately designed and executed, and critical workflows are documented and sustainable.
Job description
The Opportunity
This role will lead the assessment, documentation, and optimization of business processes and internal controls across the organization, with an initial focus on the XIFIN platform. The position will partner with Finance, Revenue Cycle, Compliance, IT, Operations, and Quality teams to ensure processes align with policy, controls are appropriately designed and executed, and critical workflows are documented and sustainable.
The successful candidate will help establish a culture of accountability, process visibility, while creating documentation that supports operational effectiveness, compliance, audit readiness, and future scalability.
What You'll Work On
Internal Controls & Compliance
- Evaluate adherence to company policies and procedures across key operational processes.
- Identify control gaps, process risks, and opportunities for standardization.
- Design and document internal controls, including control owners and monitoring procedures.
- Support internal and external audits and remediation efforts.
- Establish governance and change-management processes.
Process Documentation & Mapping
- Create end-to-end process maps and workflow documentation.
- Develop SOPs, desk procedures, RACI matrices, and control narratives.
- Maintain a centralized process documentation repository.
- Facilitate cross-functional workshops to identify process inefficiencies.
Systems Documentation (XIFIN, Great Plains ERP, and Other Platforms)
- Lead documentation for Finance of XIFIN workflows, configurations, interfaces, reports, and user access.
- Document key system dependencies across Finance, Operations, and Revenue Cycle.
- Partner with IT and business stakeholders to improve system controls and workflow efficiency.
- Establish standards for ongoing system documentation and change control.
Requirements
- Bachelor's degree
- At least 4 years of relevant experience
- Preferred: CPA (Certified Public Accountant) credential
Benefits
- Medical Coverage
- Retirement Savings Plan
- Tuition Reimbursement
- Student Debt Program
- Education Benefit
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.