Business Process Lead II - 2nd Shift

Responsibilities

• Serve as the primary point of contact for ticket triage, issue investigation, end-user support and business process troubleshooting for assigned systems and functional areas, with a focus on second-shift operations.
• Partner directly with warehouse, distribution, manufacturing and quality teams using a hands-on Go See approach to understand business processes, support end users, identify root causes and resolve operational issues.
• Gather, document and maintain business requirements, process flows, business procedures and user stories for system enhancements and process improvements.
• Define test strategies, develop test scripts, execute testing activities, support user acceptance testing (UAT) and validation efforts, document results and coordinate defect resolution for system and process changes.
• Support SAP, Manhattan and related technologies by assessing business impacts, coordinating support activities and partnering with IT and vendors to implement solutions.
• Develop and maintain process documentation, work instructions, training materials and end-user communications to support adoption and operational consistency.

Required Qualifications

• Associate degree in business, supply chain, information systems, engineering, operations or a related field, or a minimum of 4 years' progressively responsible experience in supply chain, distribution, logistics, manufacturing, quality, business systems or information technology.
• Experience supporting warehouse operations, distribution processes, manufacturing operations, business systems or operational technologies.
• Experience documenting business requirements, process flows, business procedures or user stories.
• Experience supporting testing activities, troubleshooting operational issues or participating in system implementations.
• Strong analytical, problem-solving, organizational and communication skills, with the ability to collaborate effectively with frontline users, business stakeholders and technical teams.
• Ability to work a schedule aligned with second-shift operations.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor's degree in business, supply chain, information systems, engineering, operations or a related field.
• Experience supporting SAP, Manhattan, Jitbit, Power BI or similar enterprise resource planning (ERP), warehouse management system (WMS), ticket management, reporting and analytics, or low-code application platforms, including Jira and Power Apps.
• Experience supporting warehouse technologies, including radio frequency (RF) devices, automation systems, material handling equipment, MDCS, Packsize or related operational technologies.
• Experience with business requirements, process documentation, testing, defect management, user training, reporting, dashboards and continuous improvement initiatives.
• Experience in a medical device, FDA-regulated or quality system environment, including exposure to the software development life cycle (SDLC), validation, corrective and preventive action (CAPA), compliance and audit readiness activities.
• Boston Scientific operations experience with demonstrated progression through warehouse, inventory, logistics, quality, manufacturing, training, systems or process improvement roles, including experience as a super user, subject matter expert (SME), trainer, system tester, warehouse lead, inventory lead, operations coordinator or quality lead.
• Lean Six Sigma certification or demonstrated continuous improvement experience.