BWH - BWFH Operations Specialist Substance Use Disorders

Job Summary

Operations Specialist – Programs in Substance Use & Addiction Services. Help keep innovative, compassionate addiction care moving forward across Mass General Brigham. The Operations Specialist provides multisite operational and administrative support for the Programs in Substance Use & Addiction Services (PSAS), with primary responsibility for the Brigham and Women’s Hospital Addiction Consult Team and Bridge Clinic and the Brigham and Women’s Faulkner Hospital Addiction Recovery Program.

Why This Role Matters

In this highly collaborative role, you will partner with physicians, nursing, behavioral health, and administrative leaders to support a continuum of inpatient and outpatient addiction care. You will help strengthen daily operations, patient access, team coordination, and the successful implementation of new programs and improvements across multiple sites.

What You’ll Do

• Coordinate day-to-day operations across BWH ACT, BWH Bridge Clinic, and BWFH ARP, while flexing to support other PSAS programs.
• Partner with clinical and administrative leaders to support efficient workflows, patient access, scheduling, consult management, census tracking, and coverage.
• Maintain provider, staff, trainee, and program schedules; communicate operational changes and coordinate coverage.
• Coordinate onboarding and offboarding, including access, equipment, workspace, orientation, credentialing, and shared resources.
• Lead operational projects and new initiatives by maintaining plans, tracking deliverables, and supporting implementation of new workflows, programs, technology, and cross-training.
• Monitor Epic reports, schedules, clinical volumes, utilization, staffing, and other performance data; prepare routine and ad hoc reports, presentations, and analyses.
• Provide high-level administrative and meeting support, including complex calendars, agendas, minutes, action items, communications, records, purchasing, and event logistics.
• Identify operational gaps, troubleshoot issues, improve processes, and support quality, regulatory readiness, and compliance requirements.
• Provide flexible onsite and administrative cross-coverage during staffing transitions, vacancies, program growth, and periods of increased need.

Qualifications

What You’ll Bring

• At least 2–3 years of healthcare administrative or operational experience.
• Associate's degree required; bachelor’s degree in business, Healthcare Administration, or a related field preferred.
• Experience in a hospital, ambulatory, behavioral health, addiction treatment, or similarly complex healthcare environment preferred.
• Experience with project coordination, scheduling, onboarding, data reporting, or multisite operations preferred.

Skills for Success

• Excellent organization, communication, problem-solving, and attention to detail.
• Ability to work independently, take initiative, anticipate needs, and follow work through to completion.
• Ability to manage competing priorities, complex schedules, projects, and deadlines in a fast-paced, multidisciplinary environment.
• Professional, collaborative approach with clinical teams, administrative partners, senior leaders, and internal and external stakeholders.
• Proficiency with Outlook, Excel, Word, PowerPoint, Loop, and Teams; Epic and familiarity with MGB systems preferred.

Work Environment

This is a primarily in-person, multisite role with regular presence at BWH and BWFH and onsite support at MGH and other MGB PSAS locations as needed. Local travel between sites is required, with limited remote work based on operational needs. This position has no direct supervisory responsibility but provides workflow guidance, training, orientation, and project coordination. The Operations Specialist also demonstrates responsible stewardship of MGB resources and supports purchasing, invoices, operational expenditures, resource utilization, and revenue cycle activities as assigned.