Cafe Assistant Manager

About the Position

We are seeking an experienced, hands-on Café Assistant Manager to help lead the day-to-day operations of our café in Falls Village, CT. Working closely with the General Manager and Head Chef, the Café Assistant Manager helps create a welcoming, organized, and service-focused environment for our guests while supporting and developing the front-of-house team.

This position provides supervision, training, and guidance to service staff, including lead servers, servers, bus persons, baristas, and hosts. The Café Assistant Manager will also assist with scheduling, cash and credit transactions, daily closeouts, timekeeping, inventory, and the opening and closing of the facility.

Because our café operates within a treatment environment, this role also works closely with Extended Care clients and plays an important part in maintaining a respectful, professional, and supportive atmosphere.

Schedule

Wednesday through Sunday, with a mix of the following shifts: 6:30 AM – 2:30 PM and 8:00 AM – 4:00 PM.

Your Role

• Oversee daily front-of-house operations and help ensure exceptional service, cleanliness, and organization.
• Supervise, train, coach, and support front-of-house staff, including lead servers, servers, bus persons, baristas, and hosts.
• Assist with front-of-house scheduling based on business needs and forecasted revenue.
• Help coordinate coverage for callouts and step in to support operations when necessary.
• Set quarterly goals with employees and provide ongoing feedback and coaching.
• Ensure staff remain current with required Relias training and complete your own required training on time.
• Train staff on service standards, sanitation practices, and safety procedures.
• Assign duties, responsibilities, and workstations based on operational needs.
• Observe employee performance and work procedures to maintain high standards of quality and service.
• Ensure employees follow company dress code, smoking, safety, and workplace policies.
• Maintain high standards of cleanliness throughout the front-of-house, kitchen, and dining areas.
• Inspect supplies, equipment, and work areas to ensure efficient operations and compliance with established standards.
• Manage inventory and ordering of beverages, takeout supplies, smallwares, and other front-of-house products.
• Identify and report supply or equipment shortages as needed.
• Assist with cash handling, deposit preparation, and end-of-day cash reconciliation.
• Process customer payments and assist with other point-of-sale responsibilities as needed.
• Greet and seat guests, present menus, answer questions, and communicate menu offerings and specials.
• Respond professionally to customer concerns and work to resolve service-related issues.
• Provide new Extended Care clients with an introduction to café systems, expectations, policies, and procedures.
• Identify opportunities to improve service, efficiency, safety, and employee performance.
• Monitor operational concerns, including waste, loss, and inventory discrepancies, and work with management to develop appropriate solutions.
• Partner with the General Manager, Head Chef, and other team members to coordinate café operations and service needs.
• Support initiatives designed to increase revenue and enhance the overall guest experience.
• Assist with closing procedures and ensure designated areas of the facility are properly secured.

Qualifications

• Previous management or supervisory experience required
• Previous restaurant or food service experience required
• Previous server experience required
• Strong customer service and communication skills
• Ability to coach, train, and provide direction to employees
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
• Comfortable handling cash, completing daily closeouts, and supporting basic administrative responsibilities
• ServSafe certification preferred